LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
The Product Technical Operations Manager of LinkedIn’s Tier 2 technical support is responsible for leading a group of highly skilled technical escalation specialists to resolve complex member and customer support issues, drive enablement initiatives with Tier 1 support teams, and partner closely with Tier 3 support to drive resolution of production issues. As the bridge between Tier 1 and Tier 3, this team is an essential conduit of information, and is critical to ensure we resolve member/customer escalations as efficiently and effectively as possible. The Product Technical Operations Manager must be adept at monitoring operational metrics and managing support operations to ensure we meet support SLAs. In addition to providing production support, the Product Technical Operations Manager is also expected to collaborate with the Tier 3 team to help improve the quality of LinkedIn’s products. You are a great fit for this role if you are laser-focused on helping your customers, an awesome problem solver, and a strong leader who strives to develop and empower their team.
Responsibilities:
Qualifications
Basic Qualifications:
Preferred Qualifications:
Suggested Skills:
Additional Information
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit http://careers.jobvite.com/linkedin/India-LinkedIn-Equal-Opportunity-for-Persons-With-Disabilities-Policy-2018.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit http://careers.jobvite.com/linkedin/India-LinkedIn-Equal-Opportunity-for-Persons-With-Disabilities-Policy-2018.pdf
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