LinkedIn Looking for GBS Accounting Service Delivery Manager at Sunnyvale, CA Full Time

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Sunnyvale, CA or New York, NY.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.   

LinkedIn was built to help professionals achieve more in their careers, and everyday millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We are much more than a digital resume – we transform lives through innovative products and technology.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

We are seeking a smart, enthusiastic, and experienced finance professional to help facilitate the continuous improvement of our Record to Report (R2), Revenue and Payroll functions within LinkedIn’s Global Business Services organization. The Accounting Service Delivery Manager will be responsible for supporting the continuous improvement of the Manual Journal entries and Account Reconciliations functions within the shared service center, including developing and improving processes and workflows, defining and measuring service level agreements (SLAs) and other key performance indicators (KPIs), and implementing systems and other enabling technologies.

Responsibilities

• Support the Global Process Owners for R2R, Revenue and Payroll in identifying and implementing global and regional process improvement initiatives that increase/improve effectiveness of the shared services resources, lower cost, eliminate redundancies, and mitigate risk.
• Ensure process documentation, SOX narratives, policies, and other core process materials are up to date in our ARIS Documentation tool.
• Partner with internal and external stakeholders to understand process challenges, risks, and other improvement opportunities in the operating environment.
• Define, measure, and monitor metrics that quantify the performance of the operating environment and related improvement initiatives.
• Communicates upstream and downstream impacts of improvement initiatives to affected groups in appropriate and timely manner
• Ensure exceptional customer service is provided by our 3rd party service provider throughout the Global Accounting processes, including setting customer expectations, gathering requirements, performing the necessary procurement activities, communicating timely status updates, and ensuring customer satisfaction.
• Provide guidance, direction, and instruction on LinkedIn related processes and policies to our 3rd Party Service Provider.
• Assume main point-of-contact role for all service delivery related issues for internal and external stakeholders and to proactively build relationships and resolve issues.
• Manage expectations, supporting delivery and operational activities. Control, manage and mitigate proactively potential escalation with business teams.
• Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are advocated and followed in collaboration with Team Leads from 3rd party service providers.
• Define SLA’s and ensure the SLA’s are achieved; service quality and internal customer expectations are met or exceeded.
• Conduct Supplier Performance Reviews with 3rd parties in to review service delivery and drive improvements.

Qualifications

Basic Qualifications

• 3+ years experience in driving process optimization and technology enablement for General Ledger processes
• 2+ years experience interfacing with project managers, business process analysts, and other transformation teams to implement process improvements
• 2+ years experience documenting current state processes, defining future state processes, preparing gap analysis, and developing detailed roadmaps to drive transformation
• 2+ years experience identifying, evaluating, sourcing, and implementing enabling systems, technologies, and tools
• 2+ years experience defining, measuring, monitoring, and managing Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and other performance metrics for Global Accounting processes

Preferred Qualifications

• MBA, CPA, or degree in Finance, Business Administration or equivalent
• Possess six sigma, lean accounting, project management, and / or process improvement certifications
• Experience driving process optimization in an organization that leverages business process outsourcing
• Ability to think strategically and act operationally and ability to manage ambiguity, risk, and changing direction of projects and strategies.
• Experience implementing and ensuring compliance with financial controls (e.g., SOX) in a finance shared services environment
• Demonstrated competency with Oracle 12, Blackline, and other BI reporting tools
• Competency using office productivity and collaboration platforms (e.g., SharePoint, Microsoft Office)
• Strong customer service orientation with excellent oral and written communication skills, including the ability to communicate technical or financial information to a non-technical audience

Suggested Skills:

• Strategic mindset 
• Relationship Management
• Analytical thinking
• Leadership Skills

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $93,000 to $152,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Additional Information

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected]. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response.

In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.

Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice