The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad. Expedition Specialists must fulfill our brand promise to do “Whatever It Takes” in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship.
One of the main objectives of the Expedition Specialist is to provide exceptional service and effectively close sales for guests to experience the “Exhilaration of Discovery” through a Lindblad voyage. An Expedition Specialist will reinforce sales by providing outstanding follow up and ensuring timely guests communication via calls and emails. This position requires a self-motivated individual with excellent communication and customer service skills, along with an ability to multi-task and problem solve in a fast-paced environment. We are looking for likeminded individuals who care deeply about the planet and are proud to serve as a catalyst for meaningful change. This person will be required to develop in-depth knowledge of our reservation system as well as our products, policies, and procedures.. The ideal candidate must be team- oriented, as the position requires interaction with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing.
This position entails shift work, including weekend hours and holidays.
ESSENTIAL DUTIES
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Additional duties may be added or assigned at any time.
GENERAL QUALIFICATIONS
Target salary for this role: $40,000/year + bonus based on sales
OUR BENEFITS
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate–both in writing and orally–with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
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