Lehigh Valley Health Network Looking for Outpatient Intake Team Lead at East Stroudsburg, PA  Full Time

Summary
Coordinates and performs administrative functions associated with daily operations at assigned regional registration locations and acts as a resource to front line colleagues. Develops and provides education and support to front line colleagues. Identifies gaps in standard work and creates and implements standard work. Functions as the primary resource for registration, registration regulatory and departmental requirements, performance measures, insurance and other registration-related activities. Creates and monitors assigned team’s schedules daily to ensure adequate coverage.

Job Duties

• Oversees registration performance standards such as work queue productivity, regulatory requirements, registration standard work and identifies areas for improvement.
• Acts as a primary resource for registration, registration regulatory and department requirements, performance measures, insurance and other registration-related activities.
• Responsible for orientation, ongoing training and education within assigned registration areas to ensure quality, accuracy, and proper completion of registration requirements.
• Responsible for daily staffing at multiple locations within assigned region and performs registration functions as needed.
• Develops and implements registration standard work and educates team on updates and new initiatives.
• Develops department-specific orientation training schedules and orientation records for new colleagues and ensures timely completion.
• Reviews and updates assigned work queues daily.
• Collaborates with clinical leaders to ensure timely patient access and other department colleagues to ensure exceptional experiences for our patients and colleagues.

Minimum Qualifications

• Associate’s Degree in healthcare or related field or
• High School Diploma/GED and four years’ prior experience in a customer service or other role overseeing work processes.
• 4 years experience in healthcare, customer service, or educational environment overseeing work processes.
• Ability to multi-task and handle interruptions with ease.
• Ability to adapt to constant change within a healthcare setting.
• Proficient in Microsoft Office, technology, and software applications.
• Ability to travel to multiple locations.
• Ability to schedule a large group of colleagues for multiple shifts at many locations.
• Must be skilled in time management, organization, priority setting and be self-directed.
• Ability to communicate effectively (verbally and written) with patients, families, colleagues and all levels of leadership.
• Drivers License

Preferred Qualifications

• Bachelor’s Degree in healthcare or related field.
• Ability to understand medical terminology.

Physical Demands
Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.