LAZ Parking Looking for eCommerce Administrative Assistant West Coast at Hartford, CT  Full Time

The US spends $160 Billion per year on highways. Every new car model cost at least $1 Billion to develop. Yet cars spend only 5% of their time driving. Where do these cars spend the other 95%? PARKED!

LAZ Parking is one of the largest operators in the growing multi-billion-dollar US parking industry. Founded in 1981, LAZ operates hundreds of thousands of parking spaces from offices nationwide. When it comes to parking, we are the experts!

Most importantly, LAZ is a PEOPLE FIRST company with a mission to “create opportunities for our employees and value for our clients.” If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:
The eCommerce Administrative Assistant is an important role reporting to the Senior Director, eCommerce, and working as part of the eCommerce team with LAZ’s Technology and Innovation department. This role puts the selected candidate in the position of operating a system that is critical to the future success of our company in the eCommerce space. The role is responsible for the day-to-day support and maintenance of the LAZ Parking online sales platform, an important, customer-facing eCommerce system. This position will be supporting the west coast with working hours needed up to 6pm PT, 5 days per week, ideally Thursday through Monday. This is a fully remote position.

Principal Job Duties:

• Administer the online parking sales system using a web-based back-end client.
• Work with staff nationwide to ensure their locations are set up and transacting correctly.
• Provide support during some early evening (West Coast) and weekend hours.

• Initially onboard and set up new locations in the system.
• Ensure High Quality of customer-facing information for new and existing locations.
• Work with regions and their clients to implement web-based widgets.
• Manage user rights in the system.
• Report inefficiencies and issues that users encounter while using the system to the eCommerce System Administrator.
• Make suggestions to the eCommerce System Administrator to improve the system and processes overall to make them more scalable and automated.
• Manage first-level customer support and escalate to or follow up with regions.
• Handle second-level support emails from the regions.
• Track the performance of locations in a publishable manner.
• Periodically perform projects to tidy data or improve system settings or configurations.
• Manage meeting agendas.
• Track and input tasks into a web-based project ticket system.

Skills

• Highly organized and process driven.
• Very detail-oriented with an exceptionally high expectation of quality outcomes.
• Effective verbal and written communication as well as group presentation skills.
• Excellent team skills with the proven ability to multi-task.
• Demonstrated ability to drive results, initiate processes, self-manage, and work proactively.
• Demonstrated ability to gather the appropriate level of detail when launching projects.
• Familiarity with software engineering design patterns.
• Familiarity with relational database concepts.
• Ability to engage in critical thinking, root cause analysis, and thinking in abstractions.

Education:

• Information Technology learning-related certification and/or courses preferred.

Experience:

• Experience in administering similar systems such as customer service systems, databases, multi-user systems, etc., and dealing with users nationwide.
• Parking operations experience a definite plus
• Preferred experience working in a disciplined manner either at home or in a de-centralized work environment, working with remote teams and leadership.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant’s consideration for employment on such grounds.

This Employer participates in E-Verify.