Kohl’s Looking for LIABILITY ANALYST at Menomonee Falls, Wisconsin Full Time

BUSINESS IMPACT STATEMENT Compile facts and investigate customer injury claims to evaluate and negotiated resolution of complex non-litigated liability claims (moderate to highly severe injuries) to protect the interests of the company.

ACCOUNTABILITIES

Administer pending general liability customer injury claims involving moderate to highly severe injuries and/or customer has obtained attorney representation

• Corresponds with claimants, witnesses, internal partners to document event statements.
• Investigates and verifies customer injury statements and facts, compiles evidence, video and claim data to document according to written procedures
• Conducts recorded statements from claimant and as needed, witnesses
• Evaluates liability based on verifiable and disputed evidence to create action plan and
• Evaluate liability to set financial reserves.
• Follows written procedures to reports claims that meet specific criteria to excess insurers and/or escalate claims internally
• Communicates with excess insurance carrier on escalated claim status and current action plans
• Assists panel counsel defense attorneys with claim positioning and evaluation, as appropriate

Negotiate claim settlements

• Denies, settles or authorizes payment  directly with claimants and/or claimant attorneys to resolve complex non-litigated moderate to highly severe injuries
• Employs alternative dispute resolutions such as mediations, where appropriate
• Employs structured settlement where appropriate

Other responsibilities

• Support Risk Management (General Liability, Safety, and/or Worker’s Compensation) with initiatives, projects, or other work, as assigned.

QUALIFICATIONS

Required

• Minimum 2-4 Years related claims experience and experience adjusting general liability claims
• Working knowledge of general liability insurance
• Proficient experience in investigations,  resolution of injury complaints including negotiation and settlement
• Must have good  presentation, written and oral communication skills
• Must be able to multi-task, be well organized and detail oriented
• Proficient working with database and processing software, Excel, Word and similar systems
• Must have strong analytical, problem solving, critical thinking and negotiating skills

Preferred

• Bachelor’s degree or equivalent experience
• 3+ years of multi-state or national experience for an Insurance carrier and/or self-insured company
• Knowledge of medical terminology and procedures
• Professional designation in claims and/or insurance
• Experience using RisKonnect or other RMIS
• Retail experience

Special Requirements

• Ability to travel infrequently