Employment Type: Full Time
Location: US – Remote
Description
We’re Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases. And we’re looking to hire a Technical Support Specialist!
We’re looking for a tenacious and detail-oriented technical troubleshooter who’s excited about the idea of working with a complex product that leads to solving new and interesting issues every day.
You’ll support our Customer Support team, and thereby customers, by helping to reproduce and resolve tricky technical issues that are escalated to you. You’ll also help them by creating tools and providing training that better help them support customers on technical issues. You’ll help our Engineering team by writing up bug reports, as well as prioritizing bugs and feedback from Knack customers.
Knack is and has always been a 100% remote company. We started as a remote company so we know what it takes to ensure the success of a distributed team. TLDR: that essentially means that each member of the team has a huge amount of autonomy and ownership to define their work and impact.
We’re looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that’s you!
This role is for an international contractor, ideally in North America. We operate mostly in Eastern Time (UTC−04:00).
In this role, you will:
We’re looking for someone who is:
Benefits
The biggest benefit of Knack is getting to work alongside our awesome team of Knackleheads. We’re a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.
These benefits aren’t that bad either, though:
We are also passionate about learning and professional development. We provide multiple learning opportunities and encourage each other to continuously learn and grow:
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