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Job Description
Who we are
Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.
Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at and follow us at .
Opportunity
Are you an experienced documentation writer who loves making life easy for users? At Kentik you’ll be an integral part of a small team whose mission is to enhance the user experience for customers and prospects. With curiosity and persistence, you’ll dig deep into our rapidly growing product offerings, writing structured, topic-oriented documentation that’s thorough, detailed, and clear.
Working with the senior technical writer, product managers, designers, and software developers, you’ll get to know the use cases and intent behind product features, including what those features do and how they work. You’ll also consider how our features benefit customers, what information is needed to use them to full advantage, and how to avoid potential limitations or unintended consequences.
Your primary focus will be on maintaining and expanding our Knowledge Base, which explains everything you can do with the product and how to use it. To keep us nimble, both the product and the KB are maintained on a continuous update model (rather than versioned releases). You may also be involved in the creation of additional (non-KB) technical content that supports customers in using Kentik.
What you’ll do
- Work with product managers and software engineers to get information about all aspects of the Kentik platform, including the Kentik portal, Kentik software agents, and Kentik’s RESTful APIs
- Write up specific areas of the product in detail from the end-user perspective, including UI reference, step-by-step procedures, and background information
- Organize information into digestible, informative topics within highly structured KB articles
- Take screenshots of documented UI
- Contribute user-perspective feedback (e.g. GitHub issues) to help us continually improve
What you’ll bring
Required:
- Working hours in Pacific Time or Mountain Time
- Extensive experience creating highly structured documentation.
- An affinity for written language that’s detailed, unambiguous, precise, and concise
- Extensive experience with the use of custom styles and formatting (e.g. in MS Word or similar) to define structure and enhance clarity
- Strong communication skills, including persistence in getting unambiguous information from a variety of sources
- Strong organizational habits that enable you to move multiple projects forward in parallel
Preferred:
- Familiarity with the concepts and terminology of networking and network infrastructure
- Familiarity with the concepts and terminology of data analytics
- Experience editing images (e.g. Adobe Photoshop)
- Used GitHub and content management systems
Bonus points:
- Built basic Web applications using technologies including JavaScript, CSS, and HTML
- Experience creating media content (explanatory video tutorials, slideshows, guided walk-throughs, etc.) for integration into a primarily static online environment
Perks*
- 100% company-paid health insurance for you and your dependents
- Health Reimbursement Account (HRA) for you and your dependents
- Dependent Care Flexible Spending Account (DCFSA)
- Stock options
- Vanguard 401(k)
- Flexible time off
- Parental and medical leave
- Monthly wellness stipend
- A generous budget for new equipment and home office set up
- Internet and phone reimbursement
- Remote work
- And more!
*Perks are as listed for US employees. Local health insurance coverage and similar perks vary for employees outside of the US.
Come work with us
The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.
We don’t look for individuals who fit the culture, but those who will continue to add to the culture.
We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.
Come as you are!
You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.
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