https://amzn.to/44P6GXZ
MISSION
We’re on a mission to help the world make clear and informed hiring decisions
VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values
IMPACT
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
Job Description
We are looking for a passionate Customer Success Manager (CSM) that will drive customer success.
You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The operational role of Customer Success Management includes participation in technology product design to create the tools that your customers need. It’s about working with Marketing to find the right kinds of leads, the ones that Sales can bring into the company to become first-tier high-value assets. Through on-boarding and training, you will ensure that all customers are fully engaged and getting the value that they expect. At every point, you will collect, analyzes and then uses data to make the customers’ experience of the company a seamless, consistent whole.
Responsibilities
Qualifications
Nice to Have
Additional Information
This position allows for tremendous growth for a driven, success-oriented candidate.
What’s In It For You
Compensation includes paid training with a base salary plus commission and bonus earning potential.
Benefits
We look forward to receiving your application!
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