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since our launch in 1993 with a collection of six essential handbags, kate spade new york has always stood for optimistic femininity. today, our brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. polished ease, thoughtful details and a modern, sophisticated use of color—kate spade new york’s founding principles define a unique style synonymous with joy. under the vision of creative director nicola glass, we continue to celebrate confident women with a youthful spirit.
kate spade new york is part of the tapestry house of brands.
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Job Title: Master Muse/ Master Muse Skills Primary Purpose:
The Master Muse is an elevated selling role in which the individual is accountable for a higher sales achievement driven through conversion, ADT and clienteling. While a Muse, our sales associate, is someone who asks our guests attention-grabbing questions, strikes up memorable conversation and who reaches out in the most delightful ways, our Master Muse takes our guests on a journey using the Muse moves and our guest experience tools. The Master Muse transforms the traditional sales experience into a long term relationship and serves as a mentor for our Muses.
Master Muse skills (Level between Muse and Senior Muse): The successful individual will leverage their proficiency in retail to…
Drive for Results:
Consistently reach sales goal each month at a percentage (to be disclosed at time of offer) over Muse goals, as well as reach designated guest voice score each week
Achieve ADT through styling and creating fitting room experiences during appointments
Strong understanding of features and benefits of all product
Embraces and trains on tools to sell product outside the store (locate, e-courier) – measured through guest voice – “offered to find product”
Communicates and rallies the team around weekly sales goal
Hosting:
Master of all guest journey tools & uses to deepen connection
Curating and hosting quarterly events in the store with best clients – 1-2 events per quarter
Book 3-5 appointments weekly – 50% of appointments resulting in sales
Team Building:
Communicates and rallies the team around weekly sales goals
Inspire relationship building through monthly activities and events
Act as a mentor Muses and support on-boarding & training for new Muses
Lead by example when dancing the Muse moves and recognize Muses for guest relationship building
Styling & Curating:
KS home product expert
Host at least one styling session per week for inspiration for breakfast for the team
Curate local experiences to share with the team to inspire each other and their clients – has a deep understanding of community
Encourage role playing amongst Muses around storytelling
Possess strong understanding of fashion and trends in the marketplace
The accomplished individual will possess… Professional selling skills and exceptional interpersonal skills
Prior luxury goods experience and client book experience preferred
Proactive ability to multi-task and prioritize
Works well in a team environment
An outstanding professional will have…
College degree preferred
Physical Requirements…
Available to work store schedule, as needed, including evenings, weekends and holidays, 23-30 hours per week, Open availability required
Standing for extended periods of time
Able to safely lift boxes up to 40 pounds
Comfortable climbing ladders
kate spade new york is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. all employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. these decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. visit kate spade new york at www.katespade.com.
