https://amzn.to/44P6GXZ
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance
when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.
Provides 1st line technical support; answering support queries via phone and Help Desk
ticket system.
• Maintains a high degree of customer service for all support queries and adhere to all service
management principles.
• Takes ownership of user problems and be proactive when dealing with user issues.
• Logs all calls in the Help Desk ticket system.
• Respond to enquiries from customers and help resolve any hardware or software problems.
• Maintain and update help request log of any software or hardware problems detected.
• Support users in the use of company applications and computer equipment by providing
necessary support and advice.
• To arrange for external technical vendor support where problems cannot be resolved in
house.
• Keeping up to date with technical and industry developments.
Benefits
• Medical, Dental, Vision (short wait period) (multiple options available)
• 401(k) with matching program
• Company paid short term disability
• Paid holidays, vacation, and sick time
• Friendly and Open-Door culture
• Salary Range: 60k – 63k
Requirements:
• B.S in Computer Science or equivalent combination of experience and education.
• Working knowledge of the Microsoft Windows 10 and Microsoft server product line,
Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and
network system monitoring.
• RF Technology experience.
• Excellent verbal and written skills.
• Good research skills, self-directed and self-motivated; good analytical problem-solving
abilities.
• Travel required
• Participate in on call rotation
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