The IT Service Desk Team is a 24×7 operation providing front line, real-time support to DoorDash employees needing computer hardware and software assistance. This team partners closely with other IT teams and business units to ensure we are always providing the highest level of support to our colleagues, enabling them to do the best work of their careers.
You will be helping to lead and develop DoorDash’s first level IT Support Specialists. The IT Support Specialists are the first line of defense for IT issues submitted by our internal customers via chat, email, and Slack. This front line team is responsible for triaging and working tickets through to resolution, or escalating to the appropriate team for additional help and support.
In this role, you’ll manage a team of dynamic IT Support Specialists in our Tempe, AZ office. You will be responsible for the daily operation of physical service desks as well as remote support provided by your team.
You will often be the main/escalation point of contact for IT Support Specialists. You will also assist with hands-on working and resolution of tickets in the ticket queue. You will partner closely with the Help Desk management team to communicate important updates and be an evangelist for delivering world class support that enables everyone to do the best work of their careers.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.