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EUC Support Engineer San Antonio, Texas, United States Posted : / / Job Title : EUC Support Engineer Location : San Antonio, TX Duration : + months – Contract to hire after days PR : $ / he on W Description : Responsibilities : On site (parks, resorts and client buildings) daily installations for all hardware that is being refreshed, reimaged or memory installedOn site (parks, resorts and client buildings) Service Level desktop incident resolution for cast membersImaging and staging hardwareWiping devices that are returned from the field for return to inventoryInstall and configure software requested by client (MS Office , Adobe Creative Suite, VPN software, etc
Ticket management time manage all service level tickets that are assigned to individuals Update and close tickets Requires ability to remote into PC’s to download software and troubleshootPost Validation Support Support the appointments that cast members request for remote support after they receive their new hardware
Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced
Lift, carry and transport computer equipment Skills : Proven – years of PC desktop / laptop field deployment work with large scale operations- years hands on experience with SCCM, TCP / IP protocols, Active Directory, and Exchange- years hands on experience with Win , Win and MAC OS
Experience with Ticket monitoring systems (Service Now)Hands on with large scale windows migration activitiesProficient use of Microsoft Office Products (word, excel, powerpoint)Strong customer service skills (face to face)Strong communication skills ( team members and team leaders)Ability to work under minimal supervisionAbility to work and multitask in a fast-paced and deadline-driven environmentDetail Oriented
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