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We are looking to add an Order Processor to our team!
Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience.
- Responds to internal and external partner requests/inquiries.
- Processes complex orders/requests, with 100% accuracy from intake to filing
- Ensures customer management system is updated appropriately.
- Clarifies, diagnoses, and resolves customer order issues
- Creates packets or other materials as required for sales fulfillment process
- Identifies and implements ways to improve overall level of service.
- Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
- May create purchase orders.
- 2-4 years work experience to include order processing work, preferred.
- Demonstrated word processing, spreadsheet and general computer skills.
- Strong attention to detail
- Strong phone etiquette & verbal skills to facilitate problem resolution
- Time Management
- Excellent mathematical skills
- Construction background is a plus.
Job Type: Full-time
Pay Range: $20-$22 per hour
ID: 2023-1178
Street: 110 Rotterdam Industrial Park
Telecommute: No
Division: Renewal by Andersen of Eastern NY
