Hudson Valley Renegades Looking for Ticket Operations Manager at Wappingers Falls, NY Full Time

The Ticket Operations Manager will manage all aspects of ticket operations, ticket printing, ticket fulfillment, customer service, game day box office operations, event day box office operations, season ticket sales, administrative information systems, and sales reporting. The Ticket Operations Manager will work closely with the Ticket Sales, Sponsorship and Marketing teams. This position will report directly to the Director of Ticket Sales.

The Hudson Valley Renegades are the High-A Affiliate of the New York Yankees, located just 75 miles north of New York City in the Hudson Valley region of New York State. Since 1994, the Renegades have been serving the Hudson Valley communities while playing in the New York Penn League having affiliations with the Texas Rangers (1994-1996) and the Tampa Bay Rays (1996-2020).

Essential Duties and Responsibilities

• Lead the creation, development, and maintenance of ticketed events through team’s ticketing system: Ticketmaster.
• Assist with creating, managing, plans, promo codes, and other ticketing system programming needs.
• Work with Ticketmaster to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.
• Manage and maintain stadium seating inventory for all ticket types.
• Coordinate with the Ticket Sales team on venue and seating inventory for games and events.
• Manage all game/event day box-office operations and staff.
• Serve as a point of contact for all ticket related questions and box office inquiries.
• Coordinate with sales department for all ticketing, fulfillment and service needs of premium ticket holders.
• Service internal requests such as ticket purchases, ticket reprints, and Will-Call.
• Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing.
• Staff and support ticket operations and sales for stadium events when necessary.
• Fulfill approved ticket donation requests.
• Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department (categories, opportunities for growth, etc.)
• Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.
• Train and incentivize gameday staff to upsell and provide positively amazing service.
• Serve as primary contact with Ticketmaster and work closely with our representatives to fulfill tasks.
• Recruit, hire, and train game day staff and interns

Qualifications

• Bachelor’s degree from an accredited College or University or equivalent industry experience
• Minimum 2-3 years of Box Office experience either in a supervisor or lead role.
• Proficient in Microsoft Office, especially Microsoft Excel.
• Experience and working knowledge of ticketing systems and applications, preferably Ticketmaster/Archtics.
• Must have strong initiative and work ethic and be able to function without supervision.
• Ability to perform under pressure and in a fast-paced environment.
• Capability to manage a high level of detail across multiple projects and to prioritize efficiently.
• Superb customer service skills and the ability to effectively communicate with guests.
• Strong communication and customer service skills.
• Working knowledge of MS Word, Excel, Power Point, Outlook and other computer skills.
• Prior experience with a ticketing system (Ticketmaster) and a CRM (KORE) preferred.
• Attention to detail and a commitment to excellence is a must.
• Ability to work nights, weekends, and holidays as dictated by events.
• High level of professionalism with a strong work ethic and the ability to work in a team setting.

The Renegades are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.