https://amzn.to/44P6GXZ
Essential Duties And Responsibilities
Technical and Business Software Training – Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
Inbound Call and Email Support – Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
Customer Support Documentation – Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
Be Accurate and Maintain High Standards – Maintain high standards, attention to detail, accuracy and completeness
Become Knowledgeable – Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Requirements
Customer Service Experience
Flexible work hours required including limited nights and weekends
Tech savvy: excellent computer and technical problem solving skills
Experience working in a software support, call center, training or inside sales environment is a plus
Experience with multichannel customer support / help desk software is a plus
Excellent verbal and written communication skills
Effectively exchange information via telephone, email, and instant messaging platforms
Strong competence and comfort listening and responding to customer needs and concerns
Ability to exercise composure when operating under stressful situations
Excellent time management skills
Team player that carries their weight, has a willingness to grow and strives for excellence
Mercer is seeking candidates for the following position based in the Dubai office: Executive Assistant to Mercer President for IMEA...
Apply For This JobThe Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries...
Apply For This JobR231888 Description About this role The Corporate Strategy sits within the Corporate Strategy and Development (“CS&D”) team. We are located...
Apply For This JobR240109 Description About this role Role Details This role supports a wide range of human resources activities and transactions. Ensures...
Apply For This JobAbout This Career Opportunity Black & McDonald’s Southern Ontario team is growing! If you are a strategic and collaborative professional...
Apply For This JobThe Key Account Manager will develop trusting relationships with a designated customer to maintain loyalty and expand the relationships by...
Apply For This Job