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About The Job
Job summary
Do you have a passion for making complex information simple and accessible?
Are you experienced in writing user-focused content and looking for your next challenge?
HMRC wants you to come and be part of a multi-disciplinary team and transform the way we communicate with millions of taxpayers across the UK.
We are looking for someone who can bring clarity and simplicity to the ever-changing world of tax!
HMRC is one of the largest organisations in the UK and the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 5 million business customers.
We’re making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need content designers who will help us design end-to-end services based on user needs.
See what it’s like to work at HMRC : find out more about us or ask our colleagues a question . Questions relating to an individual application must be emailed as detailed later in this advert.
Job Description
As a Content Designer you’ll work alongside other user-centred design professionals and with policy and process experts. Your role will be to design inclusive and accessible content that is part of end-to-end services across HMRC and government.
You’ll be a passionate advocate for clear, jargon-free content, and be persuasive and collaborative with a wide range of stakeholders. You will mentor and train other content designers, supporting the growth and development of the content design team.
What our Content Designers do
As a Content Designer you will:
Person specification
Essential Criteria:
You must have experience of:
Desirable Skills And Experience
It would be useful if you can also demonstrate experience of:
Technical Skills
We’ll assess you against these technical skills during the selection process:
Benefits
Find more about HMRC benefits in ‘Your little extras and big benefits handbook’ for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.
As part of the application process, you will be asked to complete:
Please note desirable criteria will only be used in a tie break situation.
If there is a high volume of applications, a initial sift will be conducted on CV only.
At full sift your CV, and your Personal Statement, will be assessed.
The applicants with the best skills and experience will be invited to interview, where you will be required to provide evidence as to how you meet the above criteria and requirements. Your technical skills will be explored in more detail at interview. Please refer to Digital, Data and Technology Profession framework. You will also be sent an exercise to create a presentation to be given at the interview – further information will be supplied to applicants who reach this stage of the recruitment process.
The interview will be conducted using Microsoft Teams.
Interview dates to be confirmed.
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments , and contact [email protected] as soon as possible.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.
For more information on how we make this happen, review this information on our culture and values
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document “Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application – 320145 & vacancy closing date 31/10/2023 . Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This job is broadly open to the following groups:
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Recruitment team
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via [email protected] If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here
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