Hilton Stockholm Slussen Looking for Reservations Agent at Guldgränd Box Stockholm, Sweden Full Time

Description

Hilton Stockholm Slussen is recruiting for a Reservations Agent to join our team at the hotel. You will join an international organization with the possibility of an international career. Hilton is a global leading hotel company with over 6000 hotels in more than 100 countries. Hilton Stockholm Slussen is located with a view over the old town. In addition to the 289 guest rooms and large meeting & event facilities, we operate bar and restaurants.

Do you thrive on providing exceptional guest service and enjoy working with guests via telephone and computer as your main tools? Do you also enjoy close collaboration with other hotel departments to ensure a great guest journey? Then we are looking for you!

To thrive with us we see that you enjoy:

• Answer all incoming booking requests via telephone, email and applicable booking channels.
• Negotiate with clients to convert requests into bookings of hotel rooms.
• Manage Group Room blocks in our systems
• Extranet management as updating third party websites and portals
• Maintaining a close and strong business relationships internally and externally
• Work with Front Office and other hotel departments to ensure good communication to exceed guest expectations.
• Complaint handling and resolution.

Requirements

Qualifications – What are we looking for:

You have some work experience in a hotel rooms reservations department and/or within a hotel front office department. Beneficial if you have worked with OPERA or similar hotel system.

It will be beneficial with a Hotel management/Service degree or similar.

For this role you will need to speak, write and read Swedish and English fluently.

You see yourself as a person with a positive attitude with the ability to thrive in a busy environment. Collaboration and willingness to help others comes naturally to you.

You are structured in your work where you are able to prioritize and follow up to ensure guest satisfaction.

Working hours are mainly Monday – Friday. Full time contract with 6 months probation period.

Interviews will be held ongoing, so please submit your application in English by following the link. If you have questions regarding the position you are welcome to email or call our GM&E Sales Manager, Kristina Hogvall at [email protected] or 46 (0) 8-517 353 29.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. We are a purpose led company with a strong focus on sustainability.

Our amazing Team Members are at the heart of it all! Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet your professional needs. We are committed to creating a diverse environment where every team member can thrive and be their authentic self.

Hilton Stockholm Slussen has been listed on the Great Place to Work Sweden 2022 as the only hospitality company for our great culture, benefits and team member engagement.

As a Hilton team member you will enjoy access to GO Hilton, team member travel program with discounted rates at hotels all over our beautiful world.

Other team member benefits offered at Hilton and Hilton Stockholm Slussen includes:

• Hilton University courses including development programs such as Harvard for your development.
• Access to ComPsych Employee Assistance Program with free local counselling for mental wellness, family and other personal problem as well as support with financial advice
• Local health insurance
• Local pension benefits
• Free access to the local gym
• Parental Pay