タイムシェアリゾートの増室販売による増員となります。
フロントデスクスーパーバイザーは、フロントデスクチームを監督し、カスタマーサービスの向上を促し、チームの目標を達成することが求められます。
1. お客様からの要望に前向きに対応し、チームメンバーのサポートを行う。
2. お部屋タイプや客室価格、パッケージなどチームメンバーが周知されている環境を作る。
3.当日の宿泊者数や宿泊料金など、関連情報がシステムへ反映されているかを確認し、必要に応じて情報を追記する。
4. チェックアウト時の精算業務を行い、リクエストに応じて請求書などを発行する。
5. 在庫管理を行い、無駄のないようコスト管理を行う。
6. 部署のミッションと目標を常に理解・体現し、チームメンバーに対して促進をする。
As Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests.
1. Support Team Members in handling Guest requests and enquires to ensure a positive outcome.
2. Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
3. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
4. Conduct check out payments or charges. Accept and record vouchers, credit, traveler’s checks, and other forms of payment.
5. Ensure that the Executive Lounge stock is managed and not wasted, maintaining costs.
6. At all times understand, practice and promote the teamwork approach to achieve missions, goals, and overall departmental standards.
求める経験/人物像
・優れたリーダーシップ能力
・優先順位を決め、タイムリーにタスクをこなす能力
What are we looking for?
Excellence in leadership skills.
Ability to set priorities and to complete tasks in timely manner.
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