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Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Assistant Laundry Manager manages laundry operations and machinery facilities in line with Hilton policies and procedures.
What will I be doing?
As the Assistant Laundry Manager, you will be responsible for performing the following tasks to the highest standards:
• Manage laundry training, assign work, and monitor the quality and quantity of the laundry.
• Responsible for the operation of the laundry department during your shift.
• Ensure that all items are laundered and dry-cleaned to the highest standard achievable and returned to guests or staff in immaculate condition.
• Inspect the entire area, ensuring productive methods and procedures are used.
• Report directly to the Laundry Manager progress and practices.
• Confer with maintenance mechanics regarding repairs and replacement problems.
• Plan work and production schedules to meet housekeeping and food and beverage requirements.
• Train team members according to established procedures, conducting training meetings to discuss problems and future plans, disseminating information and assignments.
• Responsible for the management and investigation of all complaints regarding customers’ damaged clothing and put forward relevant solutions.
• Hold department briefings, keeping team members informed of new methods and management instructions.
• Consult with supply agents on newly invented chemicals for dry cleaning and laundry for best results.
• Responsible for the careful handling of chemicals to avoid accidents.
• Establish production standard records and training techniques.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Requirements
What are we looking for?
As the Assistant Laundry Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Possess a High School degree.
• Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Good communication, organization and coordination skills.
• Possess good team spirit.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressure.
• Proficient in Microsoft Word and Excel, preferred.
• Possess professional knowledge of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing, clothing materials and laundry machine operation.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
