Our Customer Engagement, Loyalty, and Partnerships Team increases Hilton customer growth through strategically designed partnerships and campaigns and builds awareness for our industry award-winning Hilton Honors loyalty program. The team is focused on growing customer acquisition and retention through Hilton direct channels such as the Hilton Honors mobile app, Hilton.com website, and reservations agents. In addition, the team generates engagement and repeat business through recognition of loyalty benefits and earned rewards during guest stays.
Hilton and American Express has a long-standing, industry-leading partnership. The comprehensive strategic partnership fully activates and brings together the best of both for Customers, Hotels, and Team Members. The refreshed, Hilton Honors American Express co-branded portfolio provides customers with the best way to accelerate the Hilton Honors promise and elevate their experience during and beyond their stay journey
What will I be doing?
As the Head of US Co-Brand Portfolio, you will be the senior Hilton Leader responsible for influencing and leading a highly-collaborative, mutually-beneficial partnership with American Express in the U.S. This leader will lead the efforts to fully activate, optimize, and grow the strategic partnership for both companies with a view to long term value. You will also have direct responsibilities for the Hilton US co-brand P&L.
More specifically, you will:
What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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