From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
The Senior Manager, Field Services Hotel Operations – Greater China & Mongolia (GCM) position will be responsible for operation of all IT related function of trading hotels. Provides technical and operation support to Senior Director, Field Services Hotel Operations – GCM.
This position work with the Senior Director, IT Field Services – GCM to oversee the deployment, operation and support of hotel technology solutions at operating hotels, support the company’s strategic priority of maximizing performance within the area.
The purpose of this position is work with the Senior Director, IT Field Services – GCM to drive alignment between corporate technology strategy and local technology activities. This involves understanding strategic technology directives and providing leadership, structure, standards and oversight to guide owners and operators in local technology decisions.
It requires developing strong collaborative partnerships with regional office, area office, hotels, owners, Brand and Operations leadership and business partners and vendors that result in the delivery and support of technology solutions that meet the needs of the business and accomplish the strategic objectives of the company.
What will I be doing?
As the Senior Manager, Field Services Hotel Operations – GCM, you will be responsible for performing the following tasks to the highest standards:
Planning Activities 20%
Organizing Activities 20%
Directing Activities 30%
Staffing Activities 15%
Controlling Activities 15%
What are we looking for?
A Senior Manager, Field Services Hotel Operations – GCM serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!
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