Hilton – Commercial Services Center – Dallas Looking for Lead Call Center Technology Consultant – Hilton Domestic Operating Company Inc. at N Dallas Parkway, Suite Addison, TX Full Time

Description

From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?
Architect, design, implement and provide operational support to contact center solutions. Analyze business requirements, recommend and implement solutions. Provide end-to-end service management oversight of contact center tools and services. Transform infrastructure to API-led cloud and SaaS model.
 

Requirements

What are we looking for?
To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Requires Master’s degree in Information Systems, Telecommunications, or related field, plus 2 years of experience as Telecom/IVR Engineer or related.
• Must possess demonstrated experience with: networking/telecommunications engineering, telephony systems (ACDs and call automation), contact center operations, integrating AWS components with IVR, VOIP, Wan/LAN technologies, SIP, VoiceXML, Amazon Connect, Amazon Lex, Lambda, and DynamoDB.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.