Hilton Baltimore Looking for Assistant Director of Events – Inner Harbor at West Pratt Street Baltimore, MD – Full Time

Description

The Hilton Baltimore Inner Harbor is looking to add an Assistant Director of Events to their team! We’re connected to Baltimore Convention Center via skywalk and near downtown dining. Camden Station’s light rail is a three-minute walk and offers airport transit.

The ideal candidate will have 2 years of Senior Event Management experience or director/leadership experience within the hotel industry in a big box property. We offer competitive salary, quarterly bonus opportunity, hybrid work schedule (after 90 days, based on performance/business demands), Paid Time Off, 401K, benefits, hotel discounts, and more! 

What will I be doing?

As the Assistant Director Events, you will be assisting the Director of C&E to achieve superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.  

As ADOE you are responsible for event documentation and coordination with Sales, other hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.  

Supports and acts on the behalf of the Director of Catering and Events or Director of Event Planning and Operations in her/his absence. 

As a Team Member your essential functions in this role include such things as:  

• Strategy – Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results.
• Leadership – Help develop innovative, forward-thinking team members.
• Culture – Ensure a best-in-class workplace that delivers on Hilton’s value, mission, and purpose. 
• Talent – Hire, engage and develop the world’s best hospitality team members.
• Operations Excellence – Embrace and lead implementation of all Americas C&E initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness.

STRATEGY:

• Drive innovation and creativity within event delivery.
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures.
• Actively support the sales process.

LEADERSHIP:

• Support leadership and direction in all Events matters.

• Serve as a highly visible, participatory leader who proactively and consistently engages with their GM/EC, Sales, Catering and Events team members, external guests, and suppliers.
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices.
• Participate or represent Hilton in industry social/meeting/events professional associations.

CULTURE:

• Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline.
• Integrate Hilton’s Values/Mission/Purpose when implementing C&E initiatives and support Team Member-centric and guest-centric programs
• Lead with Hilton culture engaging with Team Members through direct and meaningful interactions.
• Be an ambassador for customer service. 

TALENT:

• Motivate and provide a work environment in which team members are productive.
• Listen and respond to team members needs while having an open-door policy.
• Manages group and interpersonal conflict effectively.

EVENTS OPERATIONS EXCELLENCE:

• Possess subject matter expertise and ensure standards/practices.
• Assist to ensure the proper use of all function space, exhibit hall, and event spaces.
• Assist in the development and management of departmental budgets.
• Assist in the overseeing of short, medium, and long-term forecasting and actual cost reporting for events.
• Assist in ensuring in proper staffing for the needs of the business.
• Assist in the integration of current trends in event management and design.
• Participate in customer site inspections and assists with the sales process as necessary.

OTHER:

• Other duties as necessary based on business needs
• Regular attendance

Requirements

What are we looking for?

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!