Hilton – Area Office Singapore Looking for Manager, Learning Experience – Asia Pacific at Penang Road Singapore, Singapore Full Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

Hilton’s vision is to fill the earth with the light and warmth of hospitality – by delivering exceptional experiences, every hotel, every guest, every time. Through the Manager, Learning Experience – Asia Pacific (APAC) role, we bring our vision, mission, and values to life for our learners across the globe. 

You will be a part of the Global Learning Experience Team, who are highly skilled and experienced learning professionals and deliver inclusive skill and knowledge-based learning experiences to Team Members at owned, managed, franchised, and corporate locations across their assigned regions.

This role utilizes the principles of adult learning to deliver Hilton’s signature Commercial and Brand learning programs through in-person facilitation, virtual facilitation, and technical production. In addition, select opportunities may arise to support the full learning cycle by assisting the Project Management Office and program owners in learning program design and analysis.

What will I be doing? 

As the Manager, Learning Experience – APAC, you will be responsible for performing the following tasks to the highest standards:

Facilitation 

• Facilitate and deliver virtual and classroom learning events, utilizing a variety of skills and abilities, including demonstration, knowledge sharing, motivation, consultation, coaching and support 
• Create an environment to enhance Team Member knowledge and allow for application of learning
• Make applicable adjustments to training delivery to accommodate and respect local customs or business practices 
• Invest dedicated time for preparation, self-development and remaining current with industry standards for learning experience facilitation 
• Partner with leaders, internal and external subject matter experts to understand performance expectations to achieve intended learning objectives 
• Conduct peer observations and share results as required to enhance overall team performance 
• Share program results and key observations with the Senior Manager, Learning Experience – APAC and other stakeholders 

Program Production 

• Working proficiency with following virtual learning platforms: WebEx Meeting, WebEx Learning, and Microsoft Teams
• Enhance the learner experience and support the facilitator by managing the technical requirements during virtual sessions 
• Demonstrate proficiency with platform features (feedback, chat, whiteboard, screen share, breakouts, etc.) 
• Coordinate and conduct WebEx rehearsals with program facilitator and other presenters as needed 
• Prepare the virtual room in advance – ensure all layouts, materials, breakouts, and activity plans are pre-loaded and ready 
• Engage and help focus the participants by annotating and highlighting key points on whiteboards / slides or in chat 
• Implement appropriate solutions and workarounds when technical challenges occur 
• Coordinate debrief with the facilitator 
• Support with post-class administration where required 
• Demonstrate patience and empathy with participants and speakers 

Project Design & Development 

• Manage and/or participate in learning project management, development and/or shared projects as available or requested, the type of projects and time required for each will vary
• Collaborate with project teams as per business needs to review content and trainer upskilling programs 
• Liaise with the instructional design team to design programs and provide feedback 
• Work with teams to review designed curriculum 
• Improve existing or future curricula by aligning and collaborating with stakeholders to determine training requirements and timelines 

Administration 

• Create, schedule, and document as required in the learning management system, to ensure proper participant registration, preparation, and attendance in learning sessions
• Manage learner communications, providing direction and support as needed 
• Manage schedule and expenses and other projects as assigned 
• Attend meetings as required 
• Prepare other communications and reports as required 

Requirements

What are we looking for?

A Manager, Learning Experience – APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• At least 5 years of experience facilitating instructor-led learning with 1 year experience with virtual facilitation / production 
• Ability to simultaneously manage multiple stakeholders and projects 
• Ability to develop and leverage strong relationships 
• Knowledge of instructional design learning evaluation models, and various delivery methods 
• Self-driven, strategic and creative thinking abilities 
• Ability to identify performance improvement opportunities and gaps 
• Analyze and develop solutions that will deliver the desired results through training programs 
• Detailed and results-focused 
• Ability to work in an agile environment 
• Comfortable working in group settings 
• Ability to travel domestically or internationally per business needs 
• Strong communication skills – written and spoken English 
• Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook 

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree 
• 3 years of hotel experience in Commercial (Sales) or Operations 
• Experience in delivering knowledge and skills based (Brand, Sales, and Leadership) programs 
• Experience working with diverse cultural groups 
• Certified Professional in Talent Development (ATD), Certificate in Human Resource Practice (CIPD) or similar certification 
• Fluent in written and spoken Chinese to support Greater China & Mongolia (GCM) region
• Knowledge or fluency in other languages 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!