Hauser & Wirth Looking for Retail Sales Associate, Full Time at Los Angeles, California Full Time

Hauser & Wirth is looking for a Retail Sales Associate for its Shop at the Los Angeles Gallery. This full- time position is responsible for all sales activities and sale associate job duties, from greeting customers, answering questions, providing product information and  ensuring the shop is well-maintained and stocked throughout the workday. We’re looking for someone who is passionate about retail, art and design, with exceptional customer service; high levels of initiative and self-motivation; and an entrepreneurial spirit. 

Hauser & Wirth was founded in 1992 in Zurich by Iwan Wirth, Manuela Wirth and Ursula Hauser, who were joined in 2000 by Partner and President Marc Payot. A family business with a global outlook, Hauser & Wirth has expanded over the past 27 years to include outposts in Hong Kong, London, New York, Los Angeles, Somerset, Gstaad and St. Moritz. The gallery represents over 75 artists and estates who have been instrumental in shaping its identity over the past quarter century, and who are the inspiration for Hauser & Wirth’s diverse range of activities that engage with art, education, conservation and sustainability. Hauser & Wirth Los Angeles, located in a historic 100,000 square foot flour mill complex in the city’s burgeoning downtown Arts District, opened to the public in March 2016. The venue offers innovative exhibitions, museum-caliber amenities, and a robust schedule of public programs that contextualize the art on view, drawing upon, illuminating, and contributing to the urban culture of Los Angeles.

Hauser & Wirth is an equal opportunities employer. We believe that employing passionate people is essential, no matter their background. We make recruiting decisions based on your experience and skills. We particularly encourage applicants from diverse backgrounds to apply.

Essential Responsibilities

• Maintain excellent customer service standards and provide an exceptional visitor experience;
• Drive sales with acquired product knowledge and proven sales techniques;
• Ensure accurate representation of the gallery and ethos of Hauser & Wirth at all times;
• Maintain a consistently high standard of presentation within the store, including displays/visual standards, stock condition and general cleanliness; 
• Work collaboratively and cooperatively with the Gallery staff and with local makers;
• Responsible for the maintenance of the stockrooms and all retail back-of-house areas;
• Manage stock transfers to other stores and the efficient receiving of stock deliveries;
• Maintain proper inventory controls and conduct monthly and quarterly stock take;
• Fulfill e-commerce orders in a timely manner;
• Keep daily records of Shop sales, damages and employee discounts;
• Ensure the Shop is secured at closing;
• Perform other duties and responsibilities as assigned.

Education and Experience

Candidates who excel in this role, tend to have the following qualifications and skills, though others may be considered on a case-by-case basis.

• 1+ years retail sales experience, preferably in a gallery, publications or high-level retail environment.
• Educated to degree level in the Arts.
• Demonstrated passion for customer service.
• Demonstrated passion for display and merchandizing .
• The ability to prioritize multiple tasks.
• The ability to work a flexible schedule based on business need.
• Demonstrates excellent collaborative, communication, and conflict resolution skills.
• A high level of enthusiasm, self-motivation, and resourcefulness.
• Familiarity with MS Office.

Work Environment

• Fast and continuous work pace with variable workload
• Frequent contact with staff and public under a variety of circumstances

Benefits

• Competitive pay based on the work you do for us
• Health, dental and vision coverage for you and your family
• 401(k) plan after one year of service
• Generous number of vacation days each year 
• Embrace parenthood with a minimum of 12 weeks of parental leave
• Discounts on company products

Position level and salary will be commensurate with qualifications and experience.

Please submit your resume and cover letter, including references.