Hallmark Global Looking for Operations Supervisor – CSG Fulfillment at Liberty, MO  Full Time

Job Description:

The CSG (Corporate Store Group) Fulfillment Operations Supervisor is responsible for inventory and fulfillment of product for Hallmark’s corporately owned stores at the Liberty Distribution Center. CSG Fulfillment Operations Supervisor oversees and directs the flow of products through the many levels of inventory control and distributes weekly and monthly inventory and fulfillment reports. The incumbent supervises Hallmark employees that will receive, fulfill and ship CSG orders (with additional agency employees added during peaks), oversees the scheduling and assignment of work, and verifies that production, serviceability, cost, and quality standards are met. Provides the customer with the right product at the right time within the cost target.

Strong communication skills and the ability to lead others are vital for the success of the CSG Fulfillment Operations Supervisor. This person works independently to actively identify and implement process improvements. The CSG Fulfillment Operations Supervisor analyzes monthly Logistics and Inventory reports to find trends and implement necessary changes in process. In addition to the overseeing of inventory, this person is responsible for assigning and distributing event workload and communicating with vendors and other Hallmark business areas regarding purchase orders and product related questions. This person will work closely with CSG Merchandise Planning Leadership to manage fulfillment events and closely with Liberty Distribution leadership to determine staffing needs. Use of 3rd party fulfillment software as well as Hallmark systems with be utilized during planning and fulfillment.

What this role entails and how you’ll contribute

The Operations Supervisor – CSG Fulfillment will focus on:

• This position is responsible for the operations area (Receiving and Inventory) at the CSG Distribution Center with an emphasis in Inventory. CSG Operations Supervisor oversees the process and maintain a high level of accuracy with inventory. In addition, the position develops and manages analytical and statistical data for line management, maintains up to date inventory records and monitor daily cycle counts. Provides independent and investigative thinking to resolve inventory discrepancies, and monitors inventory balances and SKU to location positions in the distribution center.
• Assist in the development of a Vendor compliance program and database. Identify and notify Buying staff of these violations for effective vendor management.
• Continuous Improvement: Actively identify, formally develop, and implement ideas and concepts to improve the operations area (Inventory and Receiving). Improvements should consist of but not be limited to increasing efficiencies, increasing accuracy, and simplifying processes.
• Coordinate the distribution of products flowing through the DC taking into consideration product flow timetables, seasons, holidays and special promotions.
• Compile and analyze Logistic and Inventory reports to identify any process improvements.
• Compile reports to track and improve upon fulfillment costs.

• Meets or exceeds departmental objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Provides feedback, written and verbal, that accurately reflects the performance of each individual employee.
• Assigns work duties to personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; identifying and resolving problems; reporting results of the area.
• Maintains staff by anticipating personnel requirements, looks for out-of-the box solutions to handle peak needs, and keeps chain of command appraised of those needs. Participates in interviewing, assessing talent, orienting, and training employees; developing personal growth opportunities.
• Demonstrates strong technical knowledge and is regarded as Subject Matter Expert (SME). Is seen as a credible source of information and is sought out for this expertise.
• Acts as a representative of Hallmark to their direct reports and is the resource direct reports seek out. Knowledgeable regarding company policies and any governmental laws/regulations across the various functional areas: Environmental, Safety, Human Resources, Finance, (such as Fair Labor Standards Act, Family Medical Leave Act, OSHA standards, etc.) that affects the work group and assures compliance with those regulations.

• Productivity – you’ll be leading all activities within your assigned area, working towards goals and objectives to ensure they are met.
• Continuous improvement – you’ll be using a disciplined problem-solving approach, using PDCA/A3 tools with our leadership team and operators to achieve or exceed cost reduction targets.
• Leadership – leading and motivating your team as you provide direction and support to carry out the goals and objectives of your area as well as the company.

This position is a 1st shift position working Monday -Friday, start time may vary between 6:30 – 7:30am. Hours may vary based on business needs.

BASIC QUALIFICATIONS
The following is required to be considered for this role:

• High School diploma, GED, or equivalent
• Experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)

PREFERRED QUALIFICATIONS
Your resume and application will stand out if you have:

• Bachelor’s degree – preferably in supply chain, engineering, or production operations
• Experience with Warehouse Management Systems (ex. Manhattan, SAP, Cirrus, Retail Net, etc.)
• Experience managing in a manufacturing and/or distribution environment
• Ability to lead, coach, and mentor teams
• Strong organizational skills and attention to detail
• Strong communication skills -includes both verbal and written
• Adept at seeing opportunities to improve upon the status quo and implementing solutions
• Familiarity with principles of LEAN

ADDITIONAL DETAILS
This role is located at our distribution center in Liberty, MO. Relocation assistance may be provided.

Now’s your chance to embrace a future with Hallmark-just follow the instructions below to apply.
You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

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HALLMARK – Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the . It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success.

Our of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.