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Job DescriptionReports to: Store Management
Position Overview
The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
Customer Experience
– Greets customers immediately upon entering the store with a smile and sincere non-business like greeting
– Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
– Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
– Provides customers with current relevant information about the product
– Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness
– Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database
– Sincerely thanks all customers for shopping as they exit the store
Cooperation & Dependability
– Satisfactorily completes all duties as assigned by management
– Is punctual and adheres to designated work schedule
– Is flexible and works well with peers and management to accomplish duties
– Demonstrates a sense of urgency to maintain visual standards within their assigned zone
– Follows GUESS Policies and Procedures 100%
– Performs housekeeping duties as required
Miscellaneous Responsibilities
– Participates in and attends all store meetings and other related functions
– Represents a positive attitude toward the merchandise and the company
– Participates in all inventories
– Assumes and completes other duties as assigned by store management
– Some heavy lifting in excess of 30 pounds
– Scheduled shifts may require standing for a minimum of eight hours
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