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Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it’s in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let’s see what we can do together.
Senior Business Analyst / Scrum Master
About Heartland
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology-centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs, and bring your expertise to a dynamic team, then Heartland is for you. If it’s in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let’s see what we can do together.
Job Summary
As a Senior Business Analyst/Scrum Master, you will be a key liaison between development, quality assurance, operations engineering, and product owners/stakeholders. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. You are excited by the challenge of rapidly delivering software improvements to delight our customers and help their businesses thrive while at the same time maintaining the rock-solid stability required by a mission-critical system.
Heartland Retail is a fully distributed team so this is a remote position with an option for an in office setting pending your location. All of our processes are designed with a remote-first mindset.
Duties
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Serve as a scrum master for Agile ceremonies
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Aid in the translation of business requirements into logical tasks for the development team to build and test
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Provide key metrics and help identify next level insights into our software delivery process
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Identify and capitalize on improvement opportunities
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Identify innovative ways to increase customer (internal/external) satisfaction
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Capture Agile Sprint Team metrics (ie: predictability index, defect density, etc.)
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Coordinate meetings and asynchronous Slack communication with business users for requirements validation, scope definition, and release timeline for features and projects
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Align QA team to confirm issues/bugs/results of specific features to expedite fixes/releases
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Coordinate UAT activities with internal and external users
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Assist the production support and development teams during application releases
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Coordinate with technical writers on release notes to stakeholders
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Work with peers and leaders within the IT team to implement improvements in project planning and execution
Job Requirements
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5-8 years of experience in Agile Delivery, Systems Analysis, Information Management, or a related area of specialization
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3-5 years writing User Stories under the agile methodology
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Strong organizational skills
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Strong problem solving and critical thinking skills
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Move process improvement ideas from evaluation to execution
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Strong ability to listen, capture notes, analyze, break down business problems, and present them to internal and external constituents.
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Ability to speak, listen, and write in a clear, thorough manner using appropriate and effective communication skills.
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An understanding of project management concepts and software development life cycle
Preferred Qualifications
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Bachelor’s degree preferred
Diversity and EEO Statements
Heartland is an organization that stands against racism, intolerance and injustice in all its forms – one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at [email protected].
EOE/Minorities/Females/Vet/Disability
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.
