https://amzn.to/44P6GXZ
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it’s in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let’s see what we can do together.
Maintenance Advocate
Role Summary:
Maintenance Advocates are responsible for the timely and accurate completion of account maintenance items for existing merchant locations, and file builds for all newly on-boarded merchant locations.
Essential Functions:
Accountable for developing a basic knowledge of products, procedures and technologies.
Perform accurate and timely completion of tasks assigned, communicating updates through to completion as necessary.
Review faxed documentation for accuracy to ensure all required information is included, when required.
Stay abreast of all current procedures, policies and guidelines.
Adhere to all HPS handbook policies, including attendance punctuality, PTO management, & time management.
Assist other departments as assigned by management.
Complete special projects as assigned by management.
Other job-related duties as assigned by the Maintenance leadership team.
Leveling:
Level I Expectations
Email/Fax Routing
Level II Expectations – able to support all Level I support, and
Able to support all Level Process and create point-of-sale setup based on equipment options, features and functions as indicated by maintenance request
Statement Upload
General maintenance: Heartland Info Central reset, PAYA (ACH), Demographic changes (address, phone, name)
Card add requests
File Builds on all supported equipment and software – Exchange and TSYS
Level III Expectations – able to support all Level I and II support, and
Pricing change requests
DDA/ Banking information change requests.
Close or reopen account requests
Able to perform and support Business Continuity (BCP) exercises and support as needed
Intermediate File Builds – Global
Level IV Expectations – able to support all Level I, II and III support, and
Advanced File Builds – Specialized/Enterprise account support
Minimum Qualifications:
Education – High School Diploma required, Associate’s Degree preferred.
Skills and abilities needed
Must be Microsoft and Google literate.
Strong written and verbal communication skills
Working conditions:
The environment is typically considered “general office.”
Reports To: Maintenance Support Supervisor
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at [email protected].
EOE/Minorities/Females/Vet/Disability
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.
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