Global Medical Response Looking for Transport Coordinator at Tampa FL United States Full Time

As a liaison between Communication Centers and our transport drivers, you will work to build trusting relationships and assure that patient movement is a seamless process performed in a safe, timely, and appropriate manner

Under the direction of the Operations Manager, the Transportation Coord (TC) will receive process and coordinate medical and non-medical transports as required for local healthcare systems and skilled nursing facilities

ESSENTIAL FUNCTIONS / DUTIES

• Assist in the elimination of delays to keep patient movement a seamless process
• Provide information regarding transportation services to Transport companies in multiple states
• Provide patients with detailed information regarding the transport and advise transportation staff on medical needs of the patient during their transport
• Utilize information received from healthcare provider, patient, or family to coordinate medical and non-medical transportation
• Recommend the appropriate unit(s) to respond based upon the type of call, priority, and availability of unit(s)
• Ask pertinent questions to determine type of transport needed, billing information, and destination of transport
• Communicate verbally and in writing with GMR Dispatch centers and customer communications centers to ensure on-time performance and quality customer service
• Suggest routes for medical and non-medical units to follow
• Interact with GMR dispatch centers to ensure proper unit utilization
• Report unusual incidents to duty supervisors as appropriate
• Prepare timely and accurate paperwork as required
• Serve as the Liaison between GMR and healthcare facilities
• Assist with billing-related questions
• Perform other duties as assigned

QUALIFICATIONS

Experience :

Year of related experience providing dispatching and / or transportation

Education :

High School Diploma or Equivalent

Skills :

• Must be familiar with local geography
• Must be proficient with Microsoft Office Applications
• Must Type WPM
• Must have effective oral, written, and interpersonal communication skills
• Ability to Multitask

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability