GIBS Business School (Gordon Institute of Business Science) Looking for Hospitality Manager at City of Johannesburg, Gauteng, South Africa Full Time

Responsibilities include but are not limited to:

1. Catering Operations Management:

• Oversee the catering operations, (primarily delivered by third parties) including menu planning, food preparation, presentation, and service.
• Collaborate with the culinary team to develop innovative and appealing menus that meet guest preferences and dietary requirements.
• Ensure efficient coordination of catering events, ranging from breakfasts to gala dinners, from initial inquiry to final execution, including contract negotiations, logistics, and staffing.
• Monitor food quality, presentation, and adherence to health and safety standards.

2. Hotel Operations Management:

• Oversee the operations of a 45-room hotel, ensuring smooth check-in/check-out processes, housekeeping, and maintenance services.
• Collaborate with the front desk team to provide exceptional guest service, handle reservations, and address guest inquiries and concerns.
• Monitor room availability, rates, and revenue management strategies to maximize occupancy and revenue.
• Maintain high standards of cleanliness, maintenance, and safety throughout the hotel.

3. Venue Coordination Department

• Manage the venue coordination department, which includes overseeing event bookings, planning, and execution.
• Coordinate with clients to understand their event requirements, provide guidance, and ensure seamless, world class event experiences.
• Collaborate with internal teams, such as catering, audiovisual, IT and facilities, to ensure all event logistics are in place.

4. Maintain relationships with external vendors and suppliers to secure necessary resources as and when required for events.

Duty Manager Management:

• Supervise and support the team of shift-based duty managers, ensuring efficient operations and exceptional guest experiences during their shifts.
• Provide guidance and assistance in resolving delegate’s issues and handling emergencies or unusual situations.
• Conduct regular meetings and training sessions to ensure duty managers are equipped with necessary skills and knowledge.
• Monitor duty manager performance and provide feedback to improve overall effectiveness.

5. Financial Management:

• Develop and monitor budgets for catering operations, hotel, and venue coordination department.
• Analyse financial reports, including revenue, expenses, and profitability, to make informed decisions and drive financial performance.
• Identify cost-saving opportunities without compromising service quality.
• Implement effective inventory control measures for catering operations and hotel supplies.

6. Collaboration and Communication:

• Collaborate with other departments, such as marketing, and finance, to align strategies and goals and deliver on the School’s mission, vision, and strategy.
• Foster effective communication and teamwork among staff and departments.
• Conduct regular meetings to ensure coordination, share information, and address operational challenges.
• Represent the organisation in external meetings, events, and industry associations.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

Ideal Profile

• Bachelor’s degree in hospitality management, Hotel School National Diploma in Hospitality or similar.
• Minimum of 8 years’ experience in hospitality, of which a minimum of 4 years should be in a management role, which must include catering, operations and hotel management.
• Deep knowledge of food and beverage operations, event planning, and hotel procedures.

COMPETENCIES

Knowledge

• Understanding of Hospitality management, including catering, banqueting, hotels, stock taking procedures
• Working knowledge of procurement and contracts
• Sound knowledge of health, safety and environmental regulations
• Working knowledge of principles and practices of project management
• Working knowledge of principles and practices of business administration
• Working knowledge of financial principles and practices
• Working knowledge of human resource management principles and practices
• Solid computer and systems knowledge

Skills

• Excellent planning, organisational and administration ability
• Excellent communication skills – verbal and written
• Negotiation Skills
• Problem analysis and solving
• Decision-making
• Customer service orientation
• Adaptability
• Team work
• Empathy
• Ability to multitask

Attributes

• Leadership qualities with excellent service attitude
• Pleasant outgoing personality
• Able to use initiative and work independently
• Extremely organised and must have great attention to detail
• Stress tolerant

All applications are to be submitted via LinkedIn with a comprehensive CV attached.

Should you not receive correspondence 3 weeks after the closing date, please regard your application as unsuccessful.