256392
Atlanta, Georgia
Full-Time
Regular
Reporting into the IT Service Delivery Manager of the ERP Financial Service Center, the ERP Finance Service Center Analyst is responsible for serving as an initial, principal source of information and guidance on in support of the Enterprise Transformation Program including Workday Financial system functionality, issues, and access, The agent will help users with guidance to policies, procedures, compliance information, system job aids and guides, and basic concepts of finance operations for the overall Finance Division including the General Ledger, Chart of Accounts, Budget Checking, Project Costing, Purchasing, Accounts Payable, Procurement Cards, and Vendor Profile Management. This position will interact on a consistent basis with: This position will interact on a regular basis with: Unit Leadership, staff, stakeholders, auditors, and service providers. This position typically will advise and counsel unit leadership, stakeholders, staff, and service providers. This position will supervise: NA.
Job Duty 1 –
Provide first line support to financial operation processes and systems for the institute.
Job Duty 2 –
Identify and document call statistics and knowledge improvements.
Job Duty 3 –
Identify daily call trend topics in development of FAQ and additional knowledge content requirements.
Job Duty 4 –
Identify potential improvements to ServiceNow work queues and escalation mapping.
Job Duty 5 –
Assist in review and communication of policy and upcoming process and system changes.
Job Duty 6 –
Routinely participate in personal development in area of financial business operation and system use and capability.
Job Duty 7 –
Perform other duties as assigned
Educational Requirements
Bachelor’s Degree or an equivalent combination of education and experience
Other Required Qualifications
Experience and demonstrated knowledge/management of finance functions including, accounting principles, general ledger, chart of accounts, journal entries, cost transfers, budget checking, encumbrance management, receiving, matching, workflow, finance reporting, fiscal cycle, project lifecycle required; This job will require work outside of typical business hours as needed, potentially including, but not limited to evenings, weekend, and holidays.
Required Experience
Three years of job related experience
Additional Preferred Qualifications
Customer relationship management experience Experience responding to high volume customer inquiries/requests and working with customer service software Experience with Workday or Enterprise system equivalent experience Higher education experience Familiarity with Georgia Tech and/or Higher Education environment Familiarity with commercial Enterprise Resource Planning system lifecycle
SKILLS
Required to demonstrate proficiency in a range of topic areas, including finance functional knowledge, as measured through a series of tests that will be administered. Excellent interpersonal, oral and written communication skills, including a high level of attention to detail and active listening skills, required. Ability to critically assess customer inquiries, effectively use insight, judgment, knowledge and provided resources to determine resolution, required. Must be able to work effectively with minimal supervision, successfully incorporating established protocols to consistently ensure regulatory/policy compliance, operational effectiveness and high-quality customer service experience. Strong time management skills required to effectively manage time and priorities for caller issues. In addition, the ability to work closely and effectively with a diverse group of University administrators characterized by relationship building skills is essential. Must possess effective problem solving skills. Must be able to work well with all levels of management, have sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team. Must possess a passion for excellent customer service and commitment to exceptional quality.
Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Successful candidate must be able to pass a background check. Please visit
Georgia Tech is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of race, ethnicity, ancestry, color, religion, sex, pregnancy (including childbirth, lactation, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, marital status, disability, genetics (including testing and characteristics), or protected veteran status, uniformed service-member status, political affiliation or any classification protected by federal, state, or local law. Consistent with its obligations under federal law, each company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance in employment qualified women, minorities, disabled individuals and veterans.
Georgia Institute of Technology is committed to making our online job application as accessible as possible. In the event you require accessibility assistance applying for open positions, please contact us at [email protected].
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