Freshworks Looking for Staff Program Manager at San Mateo, CA Full Time

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Freshworks is looking for a Staff Program Manager (also known as Digital Project Manager or Web Program Manager) to join our Marketing organization.

In this role, you will:

• Drive roadmapping for Digital program management, lead quarterly planning for your area and track delivery of quarterly commitments.
• Maintains proactive engagement with stakeholders to ensure smooth quarterly planning and execution.
• Is responsible for articulating & demonstrating the value of the team by providing goal accomplishments, impacts and supporting data. Comfortable with and the ability to coach the team through times of high ambiguity in support of the Brand & Digital team’s charter.
• Collaborates cross-functionally across Digital teams to deliver on quarterly commitments.
• Manage cross-team dependencies, risks, and inform decision makers of appropriate trade-offs against development effort vs ROI.
• Drive effective collaboration, communication, and commitment across multiple groups with competing priorities.
• Obsessively monitor performance and continuously report out on project health and indicators for success with stakeholders throughout the project life cycle.
• Is responsible for reporting on KPIs/business health metrics that indicate success or areas of improvement for a specific functional area of the Program Management team.
• Adhere to Digital Product & Program Management team standards.
• Proactively identify and resolve issues that block or reduce the team’s ability to meet business goals.
• Development and operationalization of new standard operational procedures, documentation, enablement and adoption.
• Is responsible for ensuring governance & SOPs set forth are adhered to.
• Is responsible for goal-setting with team members quarterly & annually.
• Is methodical and calculated in approach, ensuring the team has the right processes and communication plans to complete their assigned objectives and improves upon standardized processes, tools, and activities to scale globally.
• Is responsible for training and documentation on how to effectively apply and engage with functional teams to get work completed in support of objectives.
• Is responsible for coordinating with Product Management and leadership on development of new capabilities where required by Digital programs
• Is responsible for successful hiring & onboarding of new team members.
• Is responsible for training and cascading the Portfolio-level processes to the team to ensure adherence.
• Is responsible for distributing leadership announcements, information & context to the team.
• Is responsible for motivating individuals, providing feedback and encouraging personal development in team members.
• Able to provide career development guidance for team

This role is expected to be a hybrid position (3 days a week from our San Mateo office)

Qualifications

• 8+ years program management experience ideally in Marketing, Digital or Brand team with proven ability to work effectively across all organizational levels.
• Bachelor’s Degree or equivalent professional experience
• Excellent written and oral communication skills including creating well-researched recommendation presentations for executive audiences and clear and persuasive proposals for collaborators
• Proven success of influencing and developing productive working relationships with resources and internal or external customers.
• Track record of successfully driving projects with many cross-dependencies between independent teams and delivering results that are coherent and broadly supported
• Demonstrated ability to manage large programs, utilizing agile methodologies such as Scrum/Kanban and agile project management tools
• Strong analytical, problem-solving, and decision-making skills

Additional Information

Freshworks offers multiple options for dental, medical, vision, disability and life insurance. Flexible paid time off, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. This is a phenomenal opportunity to join a high-caliber and dynamic company.

The annual base salary range for this position is between 118,00 USD to 192,000 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

This role is expected to be hybrid at this time (3 days a week at our San Mateo HQ)

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.