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Job Description
This position is primarily responsible for managing and development of our Account Management team. The role will play a significant role in assessing what is needed from Ford Pro Fleet Management products and clearly communicating the why behind these needs. In addition, this individual will also assess customer or prospective customer needs and leverage activity-based pricing principles in order to help determine pricing and profitability for new products.
Responsibilities
Primary Responsibilities:
- Managing the Account Management team that will own the day-to-day relationship with our fleet customers and third-party service partners
- Develop a “share of wallet” process to have the Account Team upsell and add new products and services to the existing client base.
- Identifying and prioritizing At-Risk Clients
- Evaluated and adjust team performance through strong recruiting and retention.
- Leads the organization in understanding the customers’ wants and needs to screen all decisions and actions; ensures that the customer’s perspective is taken fully into account.
- Assist the product team in ensuring their roadmap is meeting existing and potential future customer needs.
- Build relationships with clients – from the top down by providing consulting on needs pertaining to streamlining and savings for the customer
- Collaborate across departments to implement regular check-ins and proactive follow ups on client-facing processes
Qualifications
Education and Experience:
- Bachelor’s Degree – Required
- Master’s Degree – Preferred
- Prior Leadership experience required
- Prior account management and/or sales experience required
- Prior experience in onboarding and implementation of new clients preferred
- 5+ Years in a quota bearing sales/account management role
- Proven experience building account management/sales teams that service SMB up to Enterprise that beat revenue targets quarter after quarter
You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://clicktime.symantec.com/15tpDLGr9BMU1eT5s9Ahp?h=okKcX7zvhgQt_2xX2pvNjrLDaTRMu-loR_DarmgxFwA=&u=https://fordcareers.co/LL6NonHTHD
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
