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The District Manager (DM) is a field leadership role with oversight of all customer experience aspects of sales within a district. They are the customer experience, subject-matter-expert, for a group of approximately 15 – 22 Store Manager Reports and a number of indirect reports at the store level. *The District Manager will support the Virginia Beach a*rea and manage the following customer experience elements of each store, including but not limited to: talent strategy (includes acquisition and development), learning and development, data collection, selling behaviors, associate engagement, store atmosphere, and technology efficiencies. The DM is responsible for fostering a high performance culture of diverse and quality associates with a focus on customer experience for the stores under their control.
A District Manager is expected to embody the skills and subsequent behaviors for all customer experience elements as outlined below:
*Drives Customer Experience*
* Create an environment driving an industry leading customer experience
* Elevates selling behaviors to influence top line growth and repeat business
* Uses all product channels to meet customer needs
*Coaches through Others*
* Influences others to execute organizational initiatives with accuracy and speed
* Impacts continuous output, reaching full potential of people, tools and technology
* Beats plan by empowering Store Managers to impact controllables
*Cultivates Talent*
* Makes the right talent calls, using a broad reach to ensure teams are staffed to drive customer experience
* Assess store managements’ abilities to inspire and create a best in class store team
* Provides teaching and guidance, holding Store Managers accountable for outcomes
*Employs Multi-Box Management*
* Flexes labor to fill gaps and leverage skills, maximizing the area’s productivity
* Ensures effective communication between customer-facing associates and office support teams
* Balances shifting priorities and makes sound business tradeoffs to minimize selling disruptions
* Leverages relationships and resources to problems and grow the business
*Analyzes Opportunities*
* Identifies opportunities to elevate store effectiveness based on KPI trends
* Enlists Store Managers’ insights to determine causes and opportunities in KPIs
* Seeks actionable solutions and quickly takes action to fulfill district’s growth potential
*Leverages Market Expertise*
* Puts action against local insights to advance competitive edge in the marketplace
* Creates a presence, gaining critical marketplace insights that impact business
* Acts as the eyes and ears on the ground, increasing effectiveness of others through insights
* Cultivates strong and transparent working relationships
*Qualifications: *
* Excellent communication skills
* Exceptional interpersonal skills
* Customer oriented
* Planning and organizational skills
* Results driven
* Team player
* Adaptable
* Financial and business acumen
* Prioritization
* *Physical environment: *Primary responsibilities require sitting, operating and viewing a computer and other business equipment for up to 12 hours.
Must be able to lift, carry and move items up to 25 lbs. in weight.
While performing the duties of the job, the employee is regularly required to stand, walk, sit, talk, hear and see.
Repetitive movement of hands and fingers.
*Work environment: *The noise level in the work environment is usually minimal.
Local travel is required.
Job Type: Full-time
Pay: $85,000.00 – $95,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Supplemental pay types:
* Bonus pay
Work Location: On the road
