Fiverr Looking for Customer Relationship Manager at Orlando, FL Full Time

Description

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr’s sellers in leveraging the platform to gain business growth and success.

The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.

Our work model is hybrid, combining remote and on-site work.

Must be able to commute to office in Orlando one days a week (Tuesday’s)

This role is supporting our Fiverr Plus Seller members

https://www.fiverr.com/news/seller-plus-launch

What am I going to do?

• Build and maintain strong, long-lasting relationships with your designated customers
• Be a trusted advisor for your customers on all of their freelance projects
• Identify growth opportunities with your customers and support them through their active/ potential projects
• Follow Fiverr’s Customer Success best practices to ensure maximum retention and growth
• Collaborate with other internal and global teams to improve our offering and service
• Represent the voice of your customers and provide relevant feedback and insights
• Support your customers in finding their best matches for their projects
• Minimize risk by supporting your customers manage sensitive/ large scale projects
• Manage customer escalations/ high severity requests with smooth internal and external communication
• Utilize dashboards and reports to ensure health of all of your customers

• What are the qualifications
• 1-2 years of experience in account management or customer success roles in a high-tech environment
• Fluent spoken and written English is a must; other languages are a plus!
• Excellent verbal and written communications skills
• Experience in delivering customer-focused solutions based on customer needs
• Strong analytical skills, with the ability to translate data into insights
• Facilitate onboarding webinars and presentations with Fiverr’s customers
• Ability to create structure in ambiguous situations
• Passion for technology and the Gig Economy
• Experience with Salesforce and G Suite, particularly Sheets and Slides, is preferred

EQUAL OPPORTUNITIES

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.