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Job Description
TITLE Network Support Specialist in Bath, Maine (In-Person Position)
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
PAY RANGE
$22.04 – $22.54 with step progression
The hours for this position consist of Monday through Friday 8:30 am to 5:00 pm. The candidate will have Saturdays & Holidays off. This is a full-time position with benefits, including medical, dental, vision, 401k, 401k matching, life.
The successful candidate will have a positive, friendly, professional attitude and appearance. People oriented, helpful and open to new ideas and constant change. Reliable transportation and attendance are a must.
The qualified candidate would assist in the development, implementation, and use of information technology throughout the credit union. They would be responsible for supporting staff with IT needs, following policies, and processes support and enhancing the achievement of the organization’s mission, vision, and goals/objectives.
Areas of responsibility include the full range of information systems and telecommunication activities, including network security, determining user requirements, help desk support, recommending practical solutions, and leading organization wide efforts to improve the effective use of technology. This position will also ensure compliance with applicable laws and regulations regarding technical standards and security controls.
POSITION REQUIREMENTS
Network Support Specialist ESSENTIAL FUNCTIONS:
- Installs, supports, and manages the hardware/software/network components; responds to and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure.
- Consults with computer operations management, supervisory staff, and various I.S. personnel to assure that I.S. standards for control, security, and recoverability are understood and followed; coordinates with other I.S. Technical Support staff to assure that appropriate I.S. computing standards are implemented and maintained; manages software upgrades to assure compliance with standards and control procedures.
- Collaborates with I.S. Network Systems staff to support the following computing components: (a) PC/LAN servers and workstations, (b) WAN communications links, (c) hot-site hardware/software, and (d) office automation software; assists I.S. Programming Staff in onsite research of production problems and training of supervisory staff on new procedures/software.
- Participates in short and long-range planning for the department to select and utilize appropriate technologies to meet the evolving needs of the company and its members
- Performs other job-related duties as assigned.
Network Support Specialist EDUCATION:
- A two-year college degree, or
- completion of a specialized certification or licensing, or
- completion of specialized training courses conducted by vendors,
- or job-specific skills acquired through an apprenticeship program.
Network Support Specialist EXPERIENCE:
- Three years to five years of similar or related experience
- Experience in PC usage and hardware/software support
Network Support Specialist KNOWLEDGE AND SKILLS:
- Working knowledge of Windows and Microsoft 365
- Batch and workflow programming desirable
- PC TCPIP and Networking experience a plus
- Ability to diagnose problems over a WAN in multiple locations
- Must be able to install, troubleshoot, and support personal computers, network and data communications software and hardware and be familiar with basic programming logic, processing concepts and terminology, and processing rigors.
FULL-TIME/PART-TIME Full-Time
OPEN DATE 10/2/2023
TITLE Network Support Specialist in Bath, Maine (In-Person Position)
EXEMPT/NON-EXEMPT Non-Exempt
LOCATION ME, Lewiston
PI2f6bf7d87e2e-0367
