First Citizens Bank Looking for Senior Technology Change Management Specialist (Remote) at Kansas City, MO  Full Time

This position is responsible for upholding the corporate IT Change Management policy and standard operating procedures (SOP). Primary responsibilities include conducting technical analysis of change requests, coordinating and scheduling release activities, filling the role of Change Implementer and performing change monitoring tasks.

Responsibilities

• Conduct technical analysis of change request to identify possible conflicts and potential risks to affected systems and environments
• Coordinate and participate in weekly Change Advisory Board (CAB) meetings
• Schedule approved change requests and coordinate appropriate Change Implementer
• Update and publish daily reports (e.g., Schedules, Post-Release Status Reports, Systems Affected, etc.)
• For escalations, determine appropriate participants, including management, and contribute to remediation efforts
• Identify necessary follow-up activities and ensure they are completed
• Coordinate post-implementation reviews, as needed, and identify follow-up tasks
• Prepare meeting documentation, e.g., meeting agendas, presentations
• Review Policy and Standard Operating Procedures (SOP) documentation periodically and update as needed
• Schedule release deployment meetings with Change Implementers and coordinate assigned release tasks
• Create change schedules
• Interface with developers for various coordination efforts, including change implementations and remediation of potential problems associated with change implementations
• Conduct user training sessions
• Perform daily change monitoring reconciliations for Tripwire and Imperva changes
• Create and execute Tripwire reports per audit requests
• On board new UAT and Production servers in Tripwire
• Participate in R&D efforts of new technology and process improvements
• On-call rotation for after-hours services
• Travel to an office location sporadically for large meetings

Qualifications

Bachelor’s Degree and 4 years of experience in Change Management software OR High School Diploma or GED and 8 years of experience in Change Management software

Experience in the following considered a plus:

• • ServiceNow reporting
  • Tripwire Enterprise
  • ITIL certification
  • Azure Dev Ops

We are an Equal Opportunity Employer and do not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.