https://amzn.to/44P6GXZ
What We DoActs as the customer facing advocate between the customer and the Loss Mitigation Group. Manage a group of mortgage loans actively engaged with the Loss Mitigation department with the goal of maximizing the customer’s successful completion of their workout. Operate according to Company’s Standard Operating Procedures and all government and investor regulations, as well as achieve all customer facing goal/ objectives with a focus on quality of service and improving the customer experience, without causing unwarranted delays to process or defaults.
What You’ll Do:
Perform welcome calls on all newly assigned files.
Counsel and motivate delinquent customers through telephone contact to complete missing documents or items as needed
Provide account updates in system of record for all calls.
Meet established performance standards such as Package Completion rates, Meeting ASA requirements, Repayment plan, Trial Plan success, timely completion of customer follow up on decisions through inbound and outbound telephone contact with customers.
Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service.
Develop knowledge of the Company’s Standard Operating Procedures, investor loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) about collections procedures, bankruptcies, foreclosures, and repossessions. Keep abreast of current requirements and changing legislation.
Regularly update manager on status of accounts and special situations.
What You’ll Bring:
Salary Range:
$19.65 – $34.19
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
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