Department:                            Real Estate Lending Department

Reports to:                              Real Estate Manager 

Classification:                          Non-Exempt

Supervisory Relationship:        None

Purpose: Actively seek opportunities to increase mortgage volume and promote the credit union’s mortgage services to the community charter area.  Provide objective and competent home mortgage financing advice and information on credit union products and services to members according to all credit union policies, procedures and compliant with Federal and State rules and most recent regulations. Interview applicants for real-estate mortgage loans. Prepare,
analyze, and document all required forms and related documentation for real-estate loans. Approve or deny loan applications based on analysis of each applicant’s creditworthiness, determined by industry standards up to designated lending authority. Promote credit union products and services; this includes serving as a resource for branch staff to help meet the needs of the members of the Credit Union.

Essential Job Functions

Gather mortgage loan applications for first mortgages, home equity lines of credit and closed ended home equity loans. Help members find appropriate mortgage product, gather financial information and complete application to review if they are eligible.

1. Collect financial information (e.g. taxes, debts)
2. Evaluate creditworthiness and eligibility for obtaining a mortgage loan
3. Interview members
4. Guide members through mortgage loan options
5. Prepare and submit mortgage loan applications while working with Processing
6. Ensure data are in line with national and local financial rules
7. Monitor and report on application processes
8. Inform clients about loan approval or rejection
9. Help resolve problems with applications
10. Research new mortgage loan policies
11. Ensure compliance with privacy laws and confidentiality policies throughout the process
12. Build a supportive referral network (e.g. with clients, lenders, real estate agents)

Performance Measurements

1. Functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Good business relations exist with members.  Member problems and complaints are promptly and professionally addressed and resolved.
3. Accurate and complete information about credit union products and services is provided to members.
4. Good working relationships and coordination exist with personnel and with management.  Appropriate assistance is provided to staff as needed.  Supervisor is informed of activities.
5. Required reports and records are accurate, complete, and timely.
6. The credit union’s professional reputation is conveyed and maintained.  Full disclosure of all file information is expected.  Truthful files and loan application integrity assumed.  Details of all loan information known must be disclosed.  Omissions of information are not allowed.

Qualifications

1. Education/certification
   1. High school graduate or equivalent required
   2. 2-year degree or 4-year degree in finance, accounting, business management is preferred
   3. Must be eligible or is currently licensed for National Mortgage Licensing System requirements and pass background check
2. Required Knowledge
   1. General knowledge of credit union policies and procedures
   2. Basic understanding of loans, payment process, and credit union products.
3. Experience Required
   1. At least one year of experience in member service and mortgage lending.  Requires a basic knowledge of secondary market guidelines including products and underwriting. 
   2. Call center experience is preferred but not required.
4. Skills/Abilities
   1. Excellent communication and public relation skills
   2. Ability to work well under pressure
   3. Ability to use a personal computer and related software applications.
   4. Solid math and bookkeeping abilities
   5. Working knowledge of personal computers and skilled in Microsoft Office applications.  Working knowledge of loan origination systems a plus.

Physical Requirements of This Position 

• Finger Dexterity
  1. Using primarily fingers to make small movements such as typing, picking up small objects or pinching fingers quickly.
• Talking
  1. Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, and quickly.
• Average Hearing
  1. Ability to hear average or normal conversation and receive ordinary information.
• Average visual abilities
  1. Average/ordinary visual accuracy necessary to prepare or inspect documents and products or operate machinery.
•  Physical Strength
  1. Sedentary work, sitting most of the time.  Occasionally exert up to 30 lbs. of force.

Mental Requirements of this Position

• Reasoning Ability
  • Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
• Mathematics Ability
  • Ability to perform very basic math skills including addition, subtraction, multiplication, and division of two digit numbers.  The four basic arithmetic operations with money and operations with units such as inch, foot, yard, ounce, and pound (including their metric counterpart)

Working Conditions

• Standard office conditions

All other duties assigned by direct manager apply.  This job description is not meant to be an all-inclusive statement of every duty and responsibility required.  Critical duties of the job are described above.  They may be subject to change at any time based on the needs of the organization. 

First Alliance Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.