Supports a client company’s VIP user base by applying exceptional technical and interpersonal skills
Extensive A/V and conference room skills and certifications preferred.
Provides support for software, hardware and networking support for desktops and laptops
Provides maintenance and support on legacy products
Installs and maintains PCs and associated software, networks, servers, and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
High school diploma required
4-6 years of hands-on technical experience
4 years of technical institute, polytechnic and/or military technical school with applicable field service and/or other related technical experience •Bachelor’s Degree or 4 years of technical institute, polytechnic and/or military technical school with applicable field service and/or other related technical experience preferred
High degree of interpersonal skills Demonstrated capability and experience supporting VIP clients
Troubleshooting software and hardware problems
Advanced PC support capability and knowledge of client-specific internal procedures and service delivery requirements.
Ability to test and certify PC and client /Client approved software applications and associated peripherals
Excellent analytical and client communication skills ability to use considerable judgment and initiative with the ability to recommend solutions.
Client and/or governmental clearance may be required
Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
Basics understanding of Cloud Technology – storage or virtual machine is an added advantage.
Police or criminal background verification may be required.