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This is a direct hire role with the client.
Location- REMOTE – but must be able to work the following schedule – available to work a Mountain Time work schedule of M-TH 10:00 AM – 7:00 PM, Saturday 9:00 AM – 2:00 PM
Salary – 55k-60k – full time with benefits
There are 10 openings.
The CLIENT is looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.
Responsibilities
A comprehensive understanding of our companys services, mission and vision
Responds to all incoming inquiries from prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
Builds trust and rapport while gathering detailed demographic information, presenting problem, and treatment history
Identify prospective clients needs and present our companys individualized plan and the complimentary services
Deliver an outstanding level of connection that reflects favorably on our program and leaves a positive lasting impression on potential clients
Articulates program details, answers questions accordingly, resolves concerns of clients and parents in a timely manner, and involves the appropriate parties if necessary
Identify and connect with our licensed clinicians when crisis intervention/safety assessment or HLOC is needed during the intake process
Ensure that all prospective clients, families, and referral sources are followed up with and advanced through the admission process in a timely fashion
Maintain relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries
Liaise with teammates and lateral departments to ensure effective and efficient collaboration enabling prospective clients to begin in our companys program
Goal oriented and motivated by increasing access and removing barriers to mental health care
Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
Qualifications:
Bachelor’s degree in health sciences, business administration, communications or relevant field
Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting
1-2 years of Salesforce experience required (Non Negotiable)
1-2 years of experience using contact center technology
Upholds Our Companys Mission, Vision, and Values
Experience working with young adults and adolescents
Familiarity with outpatient mental health settings and services
Strong ability to multitask and work in a fast-paced environment
Demonstrates a high level of emotional intelligence
Knowledge of HIPAA policies and procedures
Proficient with Microsoft Office and Google Suite
