EQ Bank | Equitable Bank Looking for Senior Product Manager – Payments at Toronto, Ontario Full Time

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada’s Challenger Bank , and have been around for more than 50 years. Equitable Bank’s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World’s Best Banks 2023, 2022, and 2021 lists.

We’re growing! And we’re looking for a Senior Product Manager to work alongside our design and engineering teams. We’re looking for someone to lead the development of our payments products to ensure our customers have access to cutting edge payment and money transfer products.
About You
2+ years as a product manager
Experience working on payments or money transfer products
Proven track record with specific examples of delivering customer-facing and business impact on services with customer bases beyond 50K users
Experience at a fintech or Canadian financial institution is a plus
Proven record of delivering projects with 10+ person team on-time and on-schedule
Familiarity with the website and mobile app development process
Comfort working with technical teams
Experience building full year product strategies for large engineering teams
Proven track record with examples of managing, mentoring and training up direct reports
Strong attention to detail
Good verbal and written communication skills
Strong ability to translate the abstract/theory into concrete communications
Relationship management, coaching and communication skills
Ability to work at many levels within and across the organization
Innovative thinker – looks for new, sometimes unconventional approaches to achieving goals
Adaptive – adjusts and maintains effectiveness throughout periods of change, exhibiting tolerance for ambiguity and able to lead the team through change
About The Work
In close collaboration with the engineering and design leads, define and drive the product strategy and roadmap for our payments and money transfer products, aligning with business goals and customer needs
Defining product requirements, user stories, and acceptance criteria, ensuring clear and effective communication to development teams.
Scoping use cases with technology in order to define the sequencing and prioritization of execution of product delivery
Identify key features, functionalities, and enhancements to improve the AI and chatbot products, maximizing customer satisfaction and business impact.
Leading the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery and high-quality outputs.
Collaborating with cross-functional teams, including engineering, data science, design, and UX, to prioritize and execute product initiatives.
Conducting user testing, A/B testing, and data analysis to gather insights and iterate on product features for continuous improvement.
Staying up-to-date with the latest advancements in payments technologies, money transfer rails and the payments industry offerings.
Understanding the capabilities and limitations of payment technologies and apply this knowledge to drive product innovation.
Driving Digital payments and money transfer projects with internal groups and vendors
Working with customer experience and contact centre on the best way to deliver enhanced customer service and improved customer experience
Working with the contact centre to ensure smooth operations and low deflected call volume
Managing various vendor relationships, particularly in regards to APIs and integrations
Working with legal, compliance, fraud, etc. to ensure protection of Equitable, and especially our customers

What we offer For full-time permanent roles

💰 Competitive discretionary bonus
Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!