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Job Description
El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.
Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.
FTE
1
Scheduled Bi-Weekly Hours
80
Work Shift
Day: 8 hours
Job Description
The Desktop Technician I is a member of the Desktop Group within Technical Services. This position concentrates on direct customer interaction and is responsible for all end-user technical activities taking place within assigned departments and areas. Responsible for end-user hardware and software installations, updates, maintenance, repairs, and other support within a 24x7x365 high-availability healthcare environment. End-user hardware includes desktops, laptops, and computers on carts, thin clients, tablets, and other mobile devices. End-user software includes various operating systems, standard applications such as Microsoft Office, and healthcare specific applications. Adherence to departmental and Desktop Group polices, directives, objectives, and procedures is required. Provides remote and face-to-face support to both internal and external customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions. Provides timely completion of requests and resolution of problems or escalation of those that cannot be handled directly to appropriate technical personnel. Provides ticket status updates to management and customers. Must have strong communication and customer service skills to successfully work with a wide variety of customers to identify, troubleshoot, and resolve problems. Daily interaction with customers, Applications Analysts, Technicians, Engineers, and other members of the IS Division on the day-to-day operations of the environment. Will be required to provide 24×7 on-call rotation with some evening and weekend work required as necessary.
Qualifications
Associate’s degree in Information Technology, Computer Science, or related field AND one year relevant desktop support work experience in Information Technology within healthcare or other 24/7 high-availability environment OR Two years relevant desktop support work experience in Information Technology with at least one year experience being within healthcare or other 24/7 high-availability environment.
Demonstrated experience working in a heterogeneous LAN/MAN/WAN environment installing, implementing, and testing a wide variety of vertical and off the shelf applications as well as diverse hardware.
Demonstrated knowledge of network communications and server-client environments.
Strong technical and customer service skills a must.
Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.
Ability to build organizational partnerships with others, and be able to negotiate and build consensus.
Ability to manage own time and schedule own tasks.
Must take the initiative to work efficiently without constant supervision and direction.
Demonstrated resourcefulness, initiative, and analytical abilities.
Must be able to work varied shifts and/or additional hours.
Ability to read, write, hear, and verbally communicate in English to the degree required to perform the job.
Preferred Qualifications
Successful completion of additional related certification.
Successful completion of multiple courses in relevant computer fields from a recognized program.
Experience working in and supporting a virtual desktop environment.
License/Certification/Registration Requirements
The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.
Light Work – Walking or standing up to 49% of shift, duties require standard movement, may occasionally lift up to 20 lbs. – (Physical Requirements-United States of America)
An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.
