Douglas Emmett Looking for Helpdesk Support Technician at Santa Monica, CA Full Time

Troubleshoots and maintains the organization’s Windows operating systems. Analyzes and resolves problems associated with Windows hardware and infrastructure. Detects, diagnoses, and reports Windows related problems on desktops, laptops, other hardware-related peripherals and mobile devices. Ensures that support calls and new user demands are met in an efficient manner. Coordinates all support calls for remote locations. Ensures that procedures are followed throughout entire territory for all help desk demands and requests. Network responsibilities include: User Administration (including internal applications and telephony systems), Asset Management, maintenance of in-house mobile network and mobile devices, daily backups and audits on each local backup server.

Networking

Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.

Understands the issues involved in administering and maintaining corporate WAN.

Telephony

Assists with the administration and maintenance of the telephone system, including telephone switches.

Assists with the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information as seating assignments change.

Internal Systems

Assists in supporting corporate applications; internal corporate servers, user desktops, etc.

Assists with basic troubleshooting, backup, and archiving.

Helps install and improve computer software and network equipment.

New Hire Administration

Creates network and email accounts for new users.

Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.

Updates company phone lists and email address books.

Help Desk Administration

Helps answer all trouble calls/emails and enters work orders into tracking software.

Assists in administering and maintaining web-based versions of tracking software.

Assists in the administration and maintenance of Internal Systems programs

Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.

Provides responses to internal clients in a timely manner.

Asset Management

Assists with the inventory management of software licenses, software, hardware, and other IT supplies.

Assists with the purchase of software, hardware and other IT supplies.

Promotes responsible usage and care of corporate equipment.

Company Description

Douglas Emmett operates approximately 18 million square feet of Class A office space and over 5,000 luxury apartment units in nine highly desirable submarkets in Los Angeles County, six of which are located in Los Angeles’ Westside – Brentwood, Century City, Santa Monica, Beverly Hills, the Olympic Corridor, and Westwood – and three submarkets in the San Fernando Valley – Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company’s Honolulu office portfolio is located in the downtown central business district with multifamily properties in nearby suburban communities.

The Company utilizes the same focused business strategy that was implemented by its founding principals – managing, developing, redeveloping, and acquiring multifamily and commercial real estate in high barrier-to-entry submarkets that exhibit strong economic characteristics such as population and job growth, as well as inherent supply constraints, such as limited developable land due to natural and political barriers. The Company strives to capitalize on the experience of its seasoned management team to create continued value.

Douglas Emmett operates approximately 18 million square feet of Class A office space and over 5,000 luxury apartment units in nine highly desirable submarkets in Los Angeles County, six of which are located in Los Angeles’ Westside – Brentwood, Century City, Santa Monica, Beverly Hills, the Olympic Corridor, and Westwood – and three submarkets in the San Fernando Valley – Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company’s Honolulu office portfolio is located in the downtown central business district with multifamily properties in nearby suburban communities. The Company utilizes the same focused business strategy that was implemented by its founding principals – managing, developing, redeveloping, and acquiring multifamily and commercial real estate in high barrier-to-entry submarkets that exhibit strong economic characteristics such as population and job growth, as well as inherent supply constraints, such as limited developable land due to natural and political barriers. The Company strives to capitalize on the experience of its seasoned management team to create continued value.