Log In
Sign Up
Description
Guest Services Agent
DoubleTree by Hilton Perth – Waterfront
What is it like to work for Hilton?
Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality. And, our amazing Team members are at the heart of it all! For this reason, we value and reward our staff with the following:
across the globe
What is a typical day as a Guest Services Agent?
- Proudly and professionally wearing the DoubleTree brand of friendly and helpful service with your own flair and personality
- Utilizing your computer skills and understanding of the operating system
- Making appropriate selections for guests and promoting the Hilton Honors rewards system
- Assisting guests with charges and payments
- Providing the famous welcome cookie
- Following procedures and ensuring attention-to-detail for all data processing
- Responding promptly to all guest queries and special requests, offering unique solutions
- Answering all telephone and email correspondence, prioritizing urgent tasks and minimizing wait times
- Knowing the hotel’s facilities and services, going the extra mile
- Remaining calm and alert, being helpful to all guests and team members
- Communicating thoroughly and compassionately, ensuring we work as a supportive team and providing a united front for our guests
- Operating safely for the best interests of all parties, making smart choices and remaining diligent in our service
- Welcoming all learning opportunities as they arise, creating a cultivating environment
Requirements
Who is our ideal Guest Services Agent?
With over 7000 hotels in over 123 countries and territories, Hilton offers countless opportunities to delight. From an open door to a friendly smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you could be the next Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to spread the light and warmth of hospitality around the world.
We are Hilton. We are hospitality.
