DoubleTree by Hilton Esplanade Darwin Looking for Reservations Agent at The Esplanade Darwin, Northern Territory Austria Full Time

Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business

• Respond, positively, to sales inquiries to develop future sales leads

• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation

• Provide prompt and efficient service while maintaining the hotels brand standards

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

• Oversee accuracy of room blocks, reservations.

• Identify guest reservation needs and determine appropriate room type, verify availability of room type and rate.

• Ability to respond to any challenges found for accommodating rooming requests, to ensure proper billing accounts according to accounting policies.

• Explain guarantee, special rate, and cancellation policies to callers.

• Accommodate and document special requests.

• Answer questions about property facilities/services and room accommodations.

• Follow sales techniques to maximize revenue.

Requirements

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!