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Job Description
Job Title
IT Support Analyst
Job Description
About Your Contributions:
- As part of the Service Desk team, you will provide support to our internal customers with desktop support issues, on-site and remote.
- Troubleshoot and resolve issues on Mac OS and Windows computers.
- Create, manage, and solve tickets, ensuring completion within our departmental SLAs.
- Onboard new employees and deploy hardware refreshes to existing employees.
- Provide conference rooms support, ensuring effective video and audio conferencing.
- Provision user accounts in Active Directory, Okta, G Suite, Slack, Atlassian Suite, and other systems.
- Manage hardware repairs with vendors.
- Assist with management and auditing of hardware inventory, as well as software site licenses.
- Create, manage, and maintain end-user technical documentation.
- Support Zoom Phone and Zoom video conferencing.
- Assist with ad-hoc and team projects as needed.
- This is an on-site position
About You:
- 2+ years of experience in a technical support role
- Bachelor’s Degree preferred
- Mac OS and Windows 10 proficiency
- Knowledge of G Workspace and Office 365
- Basic networking skills
- Strong desire to learn new technologies and systems
- Zoom and Zoom Room support experience
- Comfortable working with ticketing systems such as Zendesk
- JAMF experience is a plus
- Experience as an administrator of enterprise SaaS applications
- Ability to work occasionally after hours and weekends for maintenance and as part of our on-call rotation.
- Industry certifications are a plus
It is the policy of Meredith Operations Corporation (“Dotdash Meredith”, “the Company”) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.Accommodation requests can be made by emailing.
The Company requires employees entering its workplaces, performing work offsite, or attending a company sponsored event to verify and provide proof of full COVID-19 vaccination. The Company will consider requests for reasonable accommodations as required by applicable law.
The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:https://www.e-verify.gov/employees
Pay Range
Salary: $80,000 – $107,000
The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Dotdash Meredith’s total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, Dotdash Meredith provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
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