Dorsey & Whitney LLP Looking for Workstation Services Technician at Minneapolis, MN  Full Time

We are seeking a Workstation Services Technician in our Information Systems department for our Minneapolis office. In this role, you will be responsible for daily service level support of employee end user computer systems. You will also be an escalation point for the IS help desk for technical troubleshooting. Are you a good communicator with strong customer service and technical skills? Do you enjoy solving problems and working with people? If you’re passionate about providing excellent technical support in a dynamic, professional environment, then we would appreciate hearing from you.

Additional Responsibilities Include:

– Configure, install and troubleshoot to ensure basic functionality of employee computer systems- including desktops, laptops, printers, scanners, smartphone devices – among other computer peripherals.
– Diagnose, define, and resolve computer system technical problems.
– Provide technical support for desktop operating systems, virtual desktop systems and related management systems, computer hardware, printers and related peripherals, smartphones and related EMM systems and ensure results are logged in Help Desk tracking system.
– Perform entry level LAN network administration and troubleshooting. Duties include patch cable installation; verification and removal of jack-to-hub connections; troubleshooting computer network settings; and troubleshooting and replacement of physical network components such as cables and network interface cards.
– Adapt standard operating system and software configurations to changing hardware specifications; research and test new hardware and operating system drivers and patches; and create automated installation routines accordingly.
– Perform periodic hardware and operating system maintenance checks and repairs.
– Organize and maintain physical inventory in a clean, efficient and cost-effective manner.
– Log all equipment moves and reassignments in the hardware inventory database for asset tracking.
Move, pack and ship computers, printers and peripherals to users in local, regional office, and remote and client locations.
– Dispose of computers, printers and peripherals in a timely, efficient and cost-effective manner, consistent with department practice and firm policy.
– Work with peers and supervisor to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improving training and user communications, and otherwise reducing the volume and difficulty of support incidents.
– Maintain department standards for attendance, coverage (including lunch and off-hours), customer service attitude, and volume and effectiveness of problem resolution.
– May be requested to perform other related duties not listed above.

What we’re looking for:

– Two-year technical school certification or equivalent.
– Advanced course-work or vocational training in computer systems or other technical discipline, or 1 year of experience as computer “power user.”
– Ability to work nights and weekends, as required.
– Ability to travel to meet department support commitments, as required.
– Ability to work in a high stress environment.
– Ability to relate to all levels of law firm personnel.
– Physical strength and agility to permit the full performance of the duties of the position, including frequent bending, walking and lifting up to approximately 75 pounds.

Preferred:

– Windows OS MCP (Windows 10) and/or A+ certification.
– At least 2 years of experience supporting Windows 10, Intel-based computers in small office local area networks (LAN).
– Experience with Apple Mac OS, iOS, and Android support and devices.
– Experience in law firm environments.

About Dorsey:

Dorsey values the strength that comes from a diverse and inclusive workplace. It contributes to the success of our people and our clients and enriches our experience. We encourage individuals with diverse backgrounds and experiences to apply.

Dorsey & Whitney LLP is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally-protected status.

Dorsey participates in E-Verify.

How to Apply:

Dorsey & Whitney LLP accepts online applications. Please go to the “Careers” section of the Dorsey website at www.dorsey.com/staffjobs and complete Dorsey’s online application form. If a disability affects your ability to apply using our online system, please call 612-492-5178 to discuss reasonable accommodations in connection with your application. We are unable to accept application materials by mail or email.

Dorsey offers a competitive pay and benefits package including comprehensive medical, dental, and vision insurance; domestic partner benefits (for same-sex and opposite-sex domestic partners; a generous paid time off policy; retirement savings plan; profit sharing contribution; paid holidays; paid parental leave, paid volunteer day; adoption assistance; back-up child care program; well-being programs and activities; a 24/7 employee assistance program with confidential counseling; and more! (Some benefits are subject to eligibility criteria).

Please note that Dorsey is not currently accepting search firm submissions in connection with this opening.